Eason Lai

FAQ About Eason Lai

• What is Eason Lai's address?

  Eason Lai is located at
  Openet, B-5-9 Block B 5th Floor Unit 9 Megan Avenue 2, Malaysia

• What is Eason Lai's job title?

  Eason Lai is a
  With over 15 years of work experience in the information and communications technology (ICT) sector, I am a seasoned and versatile Technical & Business Operation Team Lead at Openet, a global leader in the BSS/OSS market. My core competencies include delivering proactive and reactive operations and service support, managing end-to-end project plan and deliverables, and providing technical consultation and knowledge expertise to business partners and customers. My mission is to enable digital and network transformation for telecom operators and service providers, and to drive innovation and excellence in the ICT industry. I am passionate about learning new technologies and enhancing my skills, and I hold an ITIL v3 Foundation certification. I value teamwork, collaboration, and diversity, and I bring a unique perspective and experience from working with various clients and stakeholders across different regions and domains. In my current role as Technical & Business Operation Team Lead at Openet, I am the primary contact point for specific Managed Services customers, delivering proactive and reactive operations and service support. I attend weekly progress meetings and daily status updates, prepare FAQs on common issues, demonstrate project management expertise, and handle daily OSS operation issues and changes requests. I also simulate, test, and support application issues in Staging/Pre prod environments. I leverage my skills in ICT, technical support, and IT operations to ensure the quality and reliability of Openet's solutions and services. I also work with other teams and departments within Openet, such as Services Engineering, Product Engineering, and Global Support, to provide feedback, analysis, and troubleshooting. I am proud of contributing to Openet's success and reputation as a trusted and innovative partner for the telecom industry. Openet

• What industry does Eason Lai currently work in?

  Eason Lai currently works in the
  Openet

• What is Eason Lai's area of expertise?

  Eason Lai specializes in
  With over 15 years of work experience in the information and communications technology (ICT) sector, I am a seasoned and versatile Technical & Business Operation Team Lead at Openet, a global leader in the BSS/OSS market. My core competencies include delivering proactive and reactive operations and service support, managing end-to-end project plan and deliverables, and providing technical consultation and knowledge expertise to business partners and customers. My mission is to enable digital and network transformation for telecom operators and service providers, and to drive innovation and excellence in the ICT industry. I am passionate about learning new technologies and enhancing my skills, and I hold an ITIL v3 Foundation certification. I value teamwork, collaboration, and diversity, and I bring a unique perspective and experience from working with various clients and stakeholders across different regions and domains. In my current role as Technical & Business Operation Team Lead at Openet, I am the primary contact point for specific Managed Services customers, delivering proactive and reactive operations and service support. I attend weekly progress meetings and daily status updates, prepare FAQs on common issues, demonstrate project management expertise, and handle daily OSS operation issues and changes requests. I also simulate, test, and support application issues in Staging/Pre prod environments. I leverage my skills in ICT, technical support, and IT operations to ensure the quality and reliability of Openet's solutions and services. I also work with other teams and departments within Openet, such as Services Engineering, Product Engineering, and Global Support, to provide feedback, analysis, and troubleshooting. I am proud of contributing to Openet's success and reputation as a trusted and innovative partner for the telecom industry.

• Which languages does Eason Lai speak? 

  Eason Lai speaks the following languages:
  No languages available.

• Which industries has Eason Lai previously worked in?   

  Eason Lai has prior experience in the following industries:
  Openet , Openet , Openet , Globeoss , Globeoss , Eluon , Unifiedcomms , Unifiedcomms , Planworth Communication , Planworth Communication , Pds Software

• What is Eason Lai’s work experience?  

  Eason Lai has the following professional experience:
  Openet , Openet , Openet , Openet , Globeoss , Globeoss , Eluon , Unifiedcomms , Unifiedcomms , Planworth Communication , Planworth Communication , Pds Software , Openet .

• How can I find Eason Lai on LinkedIn?  

  You can view Eason Lai’s
  LinkedIn profile at LinkedIn URL.

• What are Eason Lai’s work email addresses?  

  Eason Lai’s work email addresses are
  [email protected] .

• What company does Eason Lai work for?  

  Eason Lai works at
  Openet