Ed Mansfield
A dedicated results-oriented professional with repeated success leading and motivating cross-functional operational and customer service teams, providing coaching,... | United Kingdom
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Ed Mansfield’s Emails ed****@eu****.com
Ed Mansfield’s Phone Numbers No phone number available.
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Ed Mansfield’s Location United Kingdom
Ed Mansfield’s Expertise A dedicated results-oriented professional with repeated success leading and motivating cross-functional operational and customer service teams, providing coaching, training, and mentorship to ensure delivery of high-quality customer service. I am adept at facilitating alignment of roles with business objectives, while successfully leading major customer-centric projects to deliver planned targets within set budgets and scheduled timelines. As a business leader I’m a passionate team player with a collaborative style and bring with me over 20 years of expertise working for recognised brands including Eurostar, Thomson Airways, British Airways. I deliver business goals and objectives with a focus on streamlining operations, improving service delivery, and optimising costs. I enjoy forging solid relationships with strategic partners and build consensus across multiple organisational levels.
Ed Mansfield’s Current Industry Imagine Cruising
Ed
Mansfield’s Prior Industry
British Airways
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British Airways Manchester
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Thomson Airways
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Eurostar
|
Imagine Cruising
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Work Experience
Imagine Cruising
Customer Service Director
Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Eurostar
Head of UK Stations / Head of Customer Service & Operations
Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Thomson Airways
Regional Manager, Cabin Service Delivery
Fri May 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
British Airways
Airport Manager
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
British Airways
Director of Call Centre Operations
Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
British Airways Manchester
Manager Customer Contact Centre
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
British Airways
Contact Centre
Fri Apr 01 1988 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Ed Mansfield Email Addresses
FAQ About Ed Mansfield
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Ed Mansfield is located at
United Kingdom -
Ed Mansfield is a
A dedicated results-oriented professional with repeated success leading and motivating cross-functional operational and customer service teams, providing coaching, training, and mentorship to ensure delivery of high-quality customer service. I am adept at facilitating alignment of roles with business objectives, while successfully leading major customer-centric projects to deliver planned targets within set budgets and scheduled timelines. As a business leader I’m a passionate team player with a collaborative style and bring with me over 20 years of expertise working for recognised brands including Eurostar, Thomson Airways, British Airways. I deliver business goals and objectives with a focus on streamlining operations, improving service delivery, and optimising costs. I enjoy forging solid relationships with strategic partners and build consensus across multiple organisational levels. Imagine Cruising -
Ed Mansfield currently works in the
Imagine Cruising -
Ed Mansfield specializes in
A dedicated results-oriented professional with repeated success leading and motivating cross-functional operational and customer service teams, providing coaching, training, and mentorship to ensure delivery of high-quality customer service. I am adept at facilitating alignment of roles with business objectives, while successfully leading major customer-centric projects to deliver planned targets within set budgets and scheduled timelines. As a business leader I’m a passionate team player with a collaborative style and bring with me over 20 years of expertise working for recognised brands including Eurostar, Thomson Airways, British Airways. I deliver business goals and objectives with a focus on streamlining operations, improving service delivery, and optimising costs. I enjoy forging solid relationships with strategic partners and build consensus across multiple organisational levels. -
Ed Mansfield speaks the following languages:
No languages available. -
Ed Mansfield has prior experience in the following industries:
Imagine Cruising , Eurostar , Thomson Airways , British Airways , British Airways , British Airways Manchester , British Airways -
Ed Mansfield has the following professional experience:
Imagine Cruising , Eurostar , Thomson Airways , British Airways , British Airways , British Airways Manchester , British Airways . -
You can view Ed Mansfield’s
LinkedIn profile at LinkedIn URL. -
Ed Mansfield’s work email addresses are
[email protected] . -
Ed Mansfield works at
Imagine Cruising
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