Edwards Fabian

FAQ About Edwards Fabian

• What is Edwards Fabian's address?

  Edwards Fabian is located at
  Atlanta, Atlanta, United States

• What is Edwards Fabian's job title?

  Edwards Fabian is a
  - Performed as Administrator for the POS server u201cBlackboard/ Quadpoint/Transactu201d Backoffice. - Maintained and setup Credit Card terminals and Point of Sale Systems around the Campus located in Midtown for POS hardware: Ingenico, Veirfone, FreedomPay, NCR, Quest Tablets, HP registers, etc, loaded with Windows 7, 8, 10, Windows POSReady, and Apple iOS devices. - Troubleshooted hardware and software issues with the POS, RDIF, NFC, Barcodes, Magstripe readers, Networking, Windows 7, 8, 10, Apple iOS. - Worked efficiently with client, Aramark (Food industries) and to organize and implement their menus products for sale. - Create and restore images for POS registers and setup all network / data cable. - Successfully asset management to date and submit reports if required.- Successfully raised the performance score serving 130 users as IT Support since I joined the Atlanta office. - Successfully resolved escalated tickets for end-users and C-Level Executives (Vice-presidents and General Managers) in Apple Mac OS X and iOS (Mac Pro, MacBook Pro, Mac Minis, iPad, iPhones) and Windows Operating System en-vironments (Windows 10 Enterprise laptops and desktops.), Office 365, 2016 and Office for Mac, RDIF, NFC, Barcodes, Magstripe readers. - Imaged Windows 10 using SCCM and Mac OS computers using Jamf Pro Casper Suite. - Setup network printers, installed new workstation, joined computers to the domain and installed ethernet ports in every cubicle. - Utilized CA Service Desk, ServiceNow for ticketing system, and CA Application Performance Management (APM) for asset management and JSS Casper for Apple Mac asset management. - Executes the role of Exchange Server Administrator, Active Directory, Group policy and Backups, Symantec PGP Encryption tool and Symantec Endpoint Protection. - Managed Polycom desk phones for end users using Fuze platform - Performed IT assistance and training with excellent customer service and training according to Service and Business Level Agreement (SLA) with positive feedback from IT Global Manager. - Excellent communications and organizational skills. - Performed disposal procedures using LifeSpan (IT Asset Disposition) - Provided Audio & Video support in the corporate environment.- Successfully provides IT support to 300 users throughout their 11 locations in Georgia Northwest - Managed Active Directory, Group Policy, Windows servers and database backups using Veeam backup. - Supported users using Dameware remote access tool. - Resolved tickets (Spiceworks ticketing system) for Windows XP, 7 and 10 Enterprises OS computers - Setup network printers, RDIF, Barcodes, Magstripe readers installed new workstation, joined computers to the domain, installed Carbon Black security software and installed ethernet ports in every cubicle. - Managed Carbon Black (endpoint security tool), Pulse VPN and Duo Mobile (2 Factor Authentication) - Build up computers with different specifications (warehouse PCs, office users and graphic designers computers) and use Windows Assessment and Deployment Kit (ADK) to install images. - Maintained conference room audio and video functionality. - Set up and activate the company iPhones given to the users. - Computer hardware and software fix. - Provided Excellent customer service and user training.Successfully supported end-users and C-Level Executives (Vice-presidents and General Managers) in Apple Mac OS X and iOS (MacPro, MacBookPro, Mac MiniX, iPad, iPhones) and Windows Operating System environments (Windows OS laptops and desktops.), RDIF, Barcodes, Magstripe readers. u2022 Executed tasks as Administrator in the LDAP (Lightweight Directory Access Protocol.) such as adding, deleting, and pass-word reset. Organized users according to the hierarchical structure of the company. u2022 Executed the role of Exchange Server Administrator, Active Directory, Group policy and VPN server. u2022 Microsoft Remote Desktop application for VPN Domain controller, Windows Server and end user workstation support. u2022 Microsoft 365, 2010, 2013, MS Lync and Skype for business. u2022 Managed all live streams produced by the IBM Executives. Managed the Ustream Producer Pro Application, Roland Audio/Video mixer and Canon C100 professional video cameras, DSAN perfect cue Signaling System, led lighting. u2022 Used Jira for ERP, Asset Management tool and Ticketing System Software to follow and resolve incident tickets submitted by us-ers. u2022 Used Biba, a tool designed to work across distance with online meetings, conference calls, video, screen sharing and business chat. u2022 Installed new / rebuild existing laptops / desktops and configure hardware, peripherals, storage, network printers, etc. in accordance with standards and project/operational requirements. u2022 Supported the migration from Outlook PST to IBM Lotus Notes NSF files such as email data and calendar data.u2022 Successfully served as Desktop Support Tier 3 & 4 for the State of Georgia agencies (Georgia Bureau of Investigation, Department of Driver Services, Dept. of Human Services, Dept. of Public Health, Dept. of Juvenile Justice, Georgia Depart-ment of Correction, and more.) u2022 Resolved u201cBreak and Fixu201d, u201cIMACu201d (Install, Move, Add, Change) and u201cNew Installsu201d tickets for Dell Optiplex desktops and Dell Lati-tude laptops with Windows 7 Enterprise, RDIF, and Barcodes. u2022 Microsoft Server 2012 Active Directory and Microsoft Exchange: created user and password reset, Microsoft Office 365, 2013, 2010, MS Lync, Skype for business u2022 Repaired Hardware such as system board, hard drive, internal speakers, ribbon cables, touch pads, etc. u2022 Setup Network Printers, Mapped Shared Drivers and and backup .pst files. u2022 Securely handled hard drives with sensitive data owned by the Government. u2022 Worked on Service Level Agreement (SLA) with BMC Remedy Ticketing System and ServiceNow tool. u2022 Traveled a rented vehicle by the employer, thorough State agencies in the Georgia Northwest counties.- Computer Repair and printers, scanners and tablets setup. Password unlocking, System Recovery, etc. - Virus Removal - Wireless Network Setup: setup mobile devices, laptops and PCs to wireless network. - Data Recovery - Repair Services for Mac and Windows OS. - Repair services completed at the Customer and Small Businessesu2019 site.u2022 Responsible for end-user support of freshly migrated Windows 7 computers. u2022 Worked with SCCM u2022 Ran Encryption script with Bitlocker. u2022 Hardware Installation in the network (100 Desktops, 900 laptops, 40 network printers and 1000 VoIP phones) u2022 Successfully maintained the Asset Management tool u2022 Traveled to the Allegis Group Inc. offices (TEKsystems and Aerotek) in Arizona, Tennessee, Virginia, South Carolina, Georgia, Alabama and Florida to support a total of 1000 end users.u2022 Five-week Migration and PC Deployment of 1000 Dell Optiplex desktops and Dell Latitude laptops from Windows XP to Windows 7. u2022 Work performed for a well-known Telecommunications Company u201cWindstreamu201d (phone, TV and Inter-net Service Provider) u2022 Unboxed machines (laptops and Desktops), configured machines, followed Imaging process through Matrix42, loaded applications, put on the network, got the machines boxed to ship out from Distribution Center in Dalton, GA to Compa-ny's locations throughout the United States. u2022 Successfully maintained the Asset Management tool. u2022 BMC Remedy ticketing system.- Assisted Clients in troubleshooting Crosslink Tax Software developed by Petz Enterprises LLC - Assisted with Networking, Software and Hardware via Remote Access. - 40 Calls a day. 5 mins average handling time. 100% Phone Support. - 500 hundreds employees. Worked in a team size of 50 people.- iPhone, iPod Touch and iPad: iOS Troubleshooting, setup and product activation - Great Customer Satisfaction and Average Handling Time - Technical Support. 100% Phone Support. - 30 Calls a day. 5 mins. average handling time. - 1000 employees. Working in a team size of 30 people. Georgia Institute of Technology

• What industry does Edwards Fabian currently work in?

  Edwards Fabian currently works in the
  Georgia Institute of Technology

• What is Edwards Fabian's area of expertise?

  Edwards Fabian specializes in
  - Performed as Administrator for the POS server u201cBlackboard/ Quadpoint/Transactu201d Backoffice. - Maintained and setup Credit Card terminals and Point of Sale Systems around the Campus located in Midtown for POS hardware: Ingenico, Veirfone, FreedomPay, NCR, Quest Tablets, HP registers, etc, loaded with Windows 7, 8, 10, Windows POSReady, and Apple iOS devices. - Troubleshooted hardware and software issues with the POS, RDIF, NFC, Barcodes, Magstripe readers, Networking, Windows 7, 8, 10, Apple iOS. - Worked efficiently with client, Aramark (Food industries) and to organize and implement their menus products for sale. - Create and restore images for POS registers and setup all network / data cable. - Successfully asset management to date and submit reports if required.- Successfully raised the performance score serving 130 users as IT Support since I joined the Atlanta office. - Successfully resolved escalated tickets for end-users and C-Level Executives (Vice-presidents and General Managers) in Apple Mac OS X and iOS (Mac Pro, MacBook Pro, Mac Minis, iPad, iPhones) and Windows Operating System en-vironments (Windows 10 Enterprise laptops and desktops.), Office 365, 2016 and Office for Mac, RDIF, NFC, Barcodes, Magstripe readers. - Imaged Windows 10 using SCCM and Mac OS computers using Jamf Pro Casper Suite. - Setup network printers, installed new workstation, joined computers to the domain and installed ethernet ports in every cubicle. - Utilized CA Service Desk, ServiceNow for ticketing system, and CA Application Performance Management (APM) for asset management and JSS Casper for Apple Mac asset management. - Executes the role of Exchange Server Administrator, Active Directory, Group policy and Backups, Symantec PGP Encryption tool and Symantec Endpoint Protection. - Managed Polycom desk phones for end users using Fuze platform - Performed IT assistance and training with excellent customer service and training according to Service and Business Level Agreement (SLA) with positive feedback from IT Global Manager. - Excellent communications and organizational skills. - Performed disposal procedures using LifeSpan (IT Asset Disposition) - Provided Audio & Video support in the corporate environment.- Successfully provides IT support to 300 users throughout their 11 locations in Georgia Northwest - Managed Active Directory, Group Policy, Windows servers and database backups using Veeam backup. - Supported users using Dameware remote access tool. - Resolved tickets (Spiceworks ticketing system) for Windows XP, 7 and 10 Enterprises OS computers - Setup network printers, RDIF, Barcodes, Magstripe readers installed new workstation, joined computers to the domain, installed Carbon Black security software and installed ethernet ports in every cubicle. - Managed Carbon Black (endpoint security tool), Pulse VPN and Duo Mobile (2 Factor Authentication) - Build up computers with different specifications (warehouse PCs, office users and graphic designers computers) and use Windows Assessment and Deployment Kit (ADK) to install images. - Maintained conference room audio and video functionality. - Set up and activate the company iPhones given to the users. - Computer hardware and software fix. - Provided Excellent customer service and user training.Successfully supported end-users and C-Level Executives (Vice-presidents and General Managers) in Apple Mac OS X and iOS (MacPro, MacBookPro, Mac MiniX, iPad, iPhones) and Windows Operating System environments (Windows OS laptops and desktops.), RDIF, Barcodes, Magstripe readers. u2022 Executed tasks as Administrator in the LDAP (Lightweight Directory Access Protocol.) such as adding, deleting, and pass-word reset. Organized users according to the hierarchical structure of the company. u2022 Executed the role of Exchange Server Administrator, Active Directory, Group policy and VPN server. u2022 Microsoft Remote Desktop application for VPN Domain controller, Windows Server and end user workstation support. u2022 Microsoft 365, 2010, 2013, MS Lync and Skype for business. u2022 Managed all live streams produced by the IBM Executives. Managed the Ustream Producer Pro Application, Roland Audio/Video mixer and Canon C100 professional video cameras, DSAN perfect cue Signaling System, led lighting. u2022 Used Jira for ERP, Asset Management tool and Ticketing System Software to follow and resolve incident tickets submitted by us-ers. u2022 Used Biba, a tool designed to work across distance with online meetings, conference calls, video, screen sharing and business chat. u2022 Installed new / rebuild existing laptops / desktops and configure hardware, peripherals, storage, network printers, etc. in accordance with standards and project/operational requirements. u2022 Supported the migration from Outlook PST to IBM Lotus Notes NSF files such as email data and calendar data.u2022 Successfully served as Desktop Support Tier 3 & 4 for the State of Georgia agencies (Georgia Bureau of Investigation, Department of Driver Services, Dept. of Human Services, Dept. of Public Health, Dept. of Juvenile Justice, Georgia Depart-ment of Correction, and more.) u2022 Resolved u201cBreak and Fixu201d, u201cIMACu201d (Install, Move, Add, Change) and u201cNew Installsu201d tickets for Dell Optiplex desktops and Dell Lati-tude laptops with Windows 7 Enterprise, RDIF, and Barcodes. u2022 Microsoft Server 2012 Active Directory and Microsoft Exchange: created user and password reset, Microsoft Office 365, 2013, 2010, MS Lync, Skype for business u2022 Repaired Hardware such as system board, hard drive, internal speakers, ribbon cables, touch pads, etc. u2022 Setup Network Printers, Mapped Shared Drivers and and backup .pst files. u2022 Securely handled hard drives with sensitive data owned by the Government. u2022 Worked on Service Level Agreement (SLA) with BMC Remedy Ticketing System and ServiceNow tool. u2022 Traveled a rented vehicle by the employer, thorough State agencies in the Georgia Northwest counties.- Computer Repair and printers, scanners and tablets setup. Password unlocking, System Recovery, etc. - Virus Removal - Wireless Network Setup: setup mobile devices, laptops and PCs to wireless network. - Data Recovery - Repair Services for Mac and Windows OS. - Repair services completed at the Customer and Small Businessesu2019 site.u2022 Responsible for end-user support of freshly migrated Windows 7 computers. u2022 Worked with SCCM u2022 Ran Encryption script with Bitlocker. u2022 Hardware Installation in the network (100 Desktops, 900 laptops, 40 network printers and 1000 VoIP phones) u2022 Successfully maintained the Asset Management tool u2022 Traveled to the Allegis Group Inc. offices (TEKsystems and Aerotek) in Arizona, Tennessee, Virginia, South Carolina, Georgia, Alabama and Florida to support a total of 1000 end users.u2022 Five-week Migration and PC Deployment of 1000 Dell Optiplex desktops and Dell Latitude laptops from Windows XP to Windows 7. u2022 Work performed for a well-known Telecommunications Company u201cWindstreamu201d (phone, TV and Inter-net Service Provider) u2022 Unboxed machines (laptops and Desktops), configured machines, followed Imaging process through Matrix42, loaded applications, put on the network, got the machines boxed to ship out from Distribution Center in Dalton, GA to Compa-ny's locations throughout the United States. u2022 Successfully maintained the Asset Management tool. u2022 BMC Remedy ticketing system.- Assisted Clients in troubleshooting Crosslink Tax Software developed by Petz Enterprises LLC - Assisted with Networking, Software and Hardware via Remote Access. - 40 Calls a day. 5 mins average handling time. 100% Phone Support. - 500 hundreds employees. Worked in a team size of 50 people.- iPhone, iPod Touch and iPad: iOS Troubleshooting, setup and product activation - Great Customer Satisfaction and Average Handling Time - Technical Support. 100% Phone Support. - 30 Calls a day. 5 mins. average handling time. - 1000 employees. Working in a team size of 30 people.

• Which languages does Edwards Fabian speak? 

  Edwards Fabian speaks the following languages:
  No languages available.

• Which industries has Edwards Fabian previously worked in?   

  Edwards Fabian has prior experience in the following industries:
  Georgia Institute of Technology , Epsilon , Marketing Alliance Group , IBM , Dell Inc. / Georgia State Government , Allegis Group , Dell Inc / Windstream Communications , Geeks on Site , Petz Enterprises / Crosslink Software , Apple

• What is Edwards Fabian’s work experience?  

  Edwards Fabian has the following professional experience:
  Georgia Institute of Technology , Epsilon , Marketing Alliance Group , IBM , Dell Inc. / Georgia State Government , Allegis Group , Dell Inc / Windstream Communications , Geeks on Site , Petz Enterprises / Crosslink Software , Apple .

• How can I find Edwards Fabian on LinkedIn?  

  You can view Edwards Fabian’s
  LinkedIn profile at LinkedIn URL.

• What are Edwards Fabian’s work email addresses?  

  Edwards Fabian’s work email addresses are
  [email protected] .

• What company does Edwards Fabian work for?  

  Edwards Fabian works at
  Georgia Institute of Technology