
Ejike Obie Ekenna
A talented, result-driven ICT Support Analyst offering experience across the IT and Services industry and leaving establishments with... | Baulkham Hills, Baulkham Hills, Australia
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Ejike Obie Ekenna’s Emails ej****@to****.com
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Ejike Obie Ekenna’s Location Baulkham Hills, Baulkham Hills, Australia
Ejike Obie Ekenna’s Expertise A talented, result-driven ICT Support Analyst offering experience across the IT and Services industry and leaving establishments with growth & stakeholder satisfaction. Skilled in Windows Systems support, Deployment and configuration of network devices, Risk analysis and management, Incident management, Problem management, Asset management, Configuration management, and Customer service support, I have excellent oral and written communication skills and can engage on issues with Business managers, Dealer account managers, third-party vendors, colleagues, customers, and users. Demonstrates a rational approach to work, acts as a routine contact point, receiving and handles requests for customer support. Illustrate an organized approach to work, layout first-line investigation, and troubleshooting, and rapidly escalates unresolved incidences to the appropriate level. Understands and efficiently logs incidents and service requests and maintains relevant records. Performs a range of tasks daily, both complex and non-routine adheres to the agreed procedure and ensures that all incidents are handled within the SLAs. Applies and contributes to creative thinking, and provides workarounds to problems, and preventive measures. Ensure that the right methods, tools, and processes are applied to improve problem management. Always look for new ways to complete tasks, solve complex problems and make ensure these problem resolution processes are fully documented within the organization’s knowledge base or SharePoint. Apply, contribute, and collaborate with the team on the use of agreed procedures to create and maintain an accurate register of assets. Effectively applies digital skills in my role and utilizes every available tool, technique, and procedure to track, log, report on, and correct Configuration Items (CI), components, and associated changes. Continuously improve my learning and professional skills by identifying and investing my time in relevant development opportunities.
Ejike Obie Ekenna’s Current Industry Toyota Finance
Ejike
Obie Ekenna’s Prior Industry
Telnet
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Marshal International Contractors
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Toyota Finance
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Work Experience

Toyota Finance
Information Technology Support Analyst
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Marshal International Contractors
System Analyst
Sun Nov 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Telnet
System Analyst
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Telnet
Project Administrative Assistant
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)