Emily Fleming

FAQ About Emily Fleming

• What is Emily Fleming's address?

  Emily Fleming is located at
  Jacksonville, Florida, United States

• What is Emily Fleming's job title?

  Emily Fleming is a
  Content strategist currently working on a team delivering top-notch support experiences to Hilton Worldwide's valuable guests. I focus on Hilton's support messaging, specifically the chatbot. No, I'm not the person you talk to that's typing from a script, but I AM the person who writes what a robot tells you. My goal is to make participants who engage with my chatbot have a frictionless customer experience as they travel the world. Why chatbots? Honestly, it's where the world took me. My background is varied, and I like it that way. I've been on the patient side of healthcare, the broker side, the partnership side of Benefits and HR Technology, and now strictly content strategy. The common theme in all of my roles is customer service. Even back to my bartending days -- which I weirdly miss often -- my goal was always to connect with my customer & provide the best help. I've done that for patients from a healthcare administration role, to helping the partners of my company assist their clients with how to select their technology. Now my customer is cross-functional -- client teams within my organization, as well as the every day users who engage with the chat bot. I enjoy taking data and turning it into a story -- picturing the customer/client and how to improve their experience. I like to write in a voice that is conversational and very easy to understand, bringing a human element to even the most complex topics. My career goals are simple: to write for an organization with principles and values, that have a goal in aiding their customers for their benefit, not just to make a profit. Hilton

• What industry does Emily Fleming currently work in?

  Emily Fleming currently works in the
  Hilton

• What is Emily Fleming's area of expertise?

  Emily Fleming specializes in
  Content strategist currently working on a team delivering top-notch support experiences to Hilton Worldwide's valuable guests. I focus on Hilton's support messaging, specifically the chatbot. No, I'm not the person you talk to that's typing from a script, but I AM the person who writes what a robot tells you. My goal is to make participants who engage with my chatbot have a frictionless customer experience as they travel the world. Why chatbots? Honestly, it's where the world took me. My background is varied, and I like it that way. I've been on the patient side of healthcare, the broker side, the partnership side of Benefits and HR Technology, and now strictly content strategy. The common theme in all of my roles is customer service. Even back to my bartending days -- which I weirdly miss often -- my goal was always to connect with my customer & provide the best help. I've done that for patients from a healthcare administration role, to helping the partners of my company assist their clients with how to select their technology. Now my customer is cross-functional -- client teams within my organization, as well as the every day users who engage with the chat bot. I enjoy taking data and turning it into a story -- picturing the customer/client and how to improve their experience. I like to write in a voice that is conversational and very easy to understand, bringing a human element to even the most complex topics. My career goals are simple: to write for an organization with principles and values, that have a goal in aiding their customers for their benefit, not just to make a profit.

• Which languages does Emily Fleming speak? 

  Emily Fleming speaks the following languages:
  No languages available.

• Which industries has Emily Fleming previously worked in?   

  Emily Fleming has prior experience in the following industries:
  Alight Solutions , Benefit Technology Resources , Benefit Technology Resources , Benefit Technology Resources , Onedigital , Internal And Family Medicine

• What is Emily Fleming’s work experience?  

  Emily Fleming has the following professional experience:
  Hilton , Alight Solutions , Benefit Technology Resources , Benefit Technology Resources , Benefit Technology Resources , Onedigital , Internal And Family Medicine .

• How can I find Emily Fleming on LinkedIn?  

  You can view Emily Fleming’s
  LinkedIn profile at LinkedIn URL.

• What are Emily Fleming’s work email addresses?  

  Emily Fleming’s work email addresses are
  [email protected] .

• What company does Emily Fleming work for?  

  Emily Fleming works at
  Hilton