Eric Phillips

FAQ About Eric Phillips

• What is Eric Phillips's address?

  Eric Phillips is located at
  Atlanta, Georgia, United States

• What is Eric Phillips's job title?

  Eric Phillips is a
  A 25-year career at Delta Air Lines has spanned Customer Experience, Commercial, and Finance, including leadership of Airport Customer Service, Cargo Operations, GSE and Global Clean, as well as Pricing and Revenue Management. As CDO at Delta, Eric leads a highly matrixed team focused on accelerating our delivery of a more personalized, seamless and premium experience for customers via our tools and channels. This includes self-service on Delta.com and the Fly Delta app; arrival and post-travel needs, and working with Delta's industry-leading frontline teams to ensure our people are empowered and equipped to deliver the best customer experience. In addition to having responsibility for policy, tools and channels, Eric partners with leaders from across the enterprise, accelerating cross-functional initiatives and driving a multidisciplinary approach that leverages technology and data architecture, among other areas of responsibility, to achieve commercial, operational and customer experience objectives. Prior to his current role, Eric held the title of Senior Vice President of Airport Customer Service and Cargo for Delta Air Lines, responsible for customer service activities in all airports Delta serves including ticketing, gates, ramp operations, baggage services, SkyClubs, aircraft cleaning, as well as the transportation of cargo. Eric supported the largest business unit at Delta with more than 30,000 employees worldwide. He has also served as Senior Vice President – Pricing and Revenue Management, responsible for the development, planning and execution of pricing and inventory management strategies across the entire Delta system, Delta’s digital retail channels, Delta.com and the FlyDelta app, as well as commercial systems development and corporate revenue forecasting. He has held numerous positions across the Commercial and Finance Divisions, including Corporate Strategy, Business Development, Network Planning, Financial Planning and Analysis, and Treasury. Eric co-chairs Delta’s Diversity, Equity and Inclusion Council and serves on the Board of Directors for Unifi, Delta’s largest business partner for ground services. He earned his B.A. in Communications at Carroll College in Helena, Montana, and his MBA at the University of Notre Dame. Eric serves on the Board of Directors for Camp Twin Lakes, and is a graduate of Leadership Atlanta. Delta Air Lines

• What industry does Eric Phillips currently work in?

  Eric Phillips currently works in the
  Delta Air Lines

• What is Eric Phillips's area of expertise?

  Eric Phillips specializes in
  A 25-year career at Delta Air Lines has spanned Customer Experience, Commercial, and Finance, including leadership of Airport Customer Service, Cargo Operations, GSE and Global Clean, as well as Pricing and Revenue Management. As CDO at Delta, Eric leads a highly matrixed team focused on accelerating our delivery of a more personalized, seamless and premium experience for customers via our tools and channels. This includes self-service on Delta.com and the Fly Delta app; arrival and post-travel needs, and working with Delta's industry-leading frontline teams to ensure our people are empowered and equipped to deliver the best customer experience. In addition to having responsibility for policy, tools and channels, Eric partners with leaders from across the enterprise, accelerating cross-functional initiatives and driving a multidisciplinary approach that leverages technology and data architecture, among other areas of responsibility, to achieve commercial, operational and customer experience objectives. Prior to his current role, Eric held the title of Senior Vice President of Airport Customer Service and Cargo for Delta Air Lines, responsible for customer service activities in all airports Delta serves including ticketing, gates, ramp operations, baggage services, SkyClubs, aircraft cleaning, as well as the transportation of cargo. Eric supported the largest business unit at Delta with more than 30,000 employees worldwide. He has also served as Senior Vice President – Pricing and Revenue Management, responsible for the development, planning and execution of pricing and inventory management strategies across the entire Delta system, Delta’s digital retail channels, Delta.com and the FlyDelta app, as well as commercial systems development and corporate revenue forecasting. He has held numerous positions across the Commercial and Finance Divisions, including Corporate Strategy, Business Development, Network Planning, Financial Planning and Analysis, and Treasury. Eric co-chairs Delta’s Diversity, Equity and Inclusion Council and serves on the Board of Directors for Unifi, Delta’s largest business partner for ground services. He earned his B.A. in Communications at Carroll College in Helena, Montana, and his MBA at the University of Notre Dame. Eric serves on the Board of Directors for Camp Twin Lakes, and is a graduate of Leadership Atlanta.

• Which languages does Eric Phillips speak? 

  Eric Phillips speaks the following languages:
  No languages available.

• Which industries has Eric Phillips previously worked in?   

  Eric Phillips has prior experience in the following industries:
  Delta Air Lines , Wheels Up , Delta Air Lines

• What is Eric Phillips’s work experience?  

  Eric Phillips has the following professional experience:
  Delta Air Lines , Unifi , Delta Air Lines , Wheels Up , Delta Air Lines .

• How can I find Eric Phillips on LinkedIn?  

  You can view Eric Phillips’s
  LinkedIn profile at LinkedIn URL.

• What are Eric Phillips’s work email addresses?  

  Eric Phillips’s work email addresses are
  [email protected] .

• What company does Eric Phillips work for?  

  Eric Phillips works at
  Delta Air Lines