
Eva-Lena Leppälahti
Service-minded pedagogical customer administrator, customer advisor, corporate educator and project manager who gets energy from helping others, finding... | Stockholm, Stockholm, Sweden
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Eva-Lena Leppälahti’s Emails le****@ba****.se
Eva-Lena Leppälahti’s Phone Numbers No phone number available.
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Eva-Lena Leppälahti’s Location Stockholm, Stockholm, Sweden
Eva-Lena Leppälahti’s Expertise Service-minded pedagogical customer administrator, customer advisor, corporate educator and project manager who gets energy from helping others, finding solutions, and working in teams. I have worked with customer support in many different roles such as: • Customer advisor, which services are there? Which payment solution works best when? When is it appropriate to use a Trade Finance product instead? and other questions. • Payment administrator, where in addition to registering and sending payments, I also trained customers on how international payments worked and what information was needed for them to run as smoothly as possible and so on. • Corporate educator, trained colleagues, and customers throughout my professional life in services, systems, and processes and various formats from small rooms to auditoriums and digitally. • Project manager, working with developing new solutions to support customers' work with their Cash Management such as e.g., a digital education in 2015 and a support page for corporate customers in 2017. • Implementation Manager, helping the customer to start using a new solution for their liquidity management, such as a Cash Pool with a payment and accounting solution. Training of customer in implemented services. Common to all these roles has been a willingness to work closely or together with the bank's customers, to support, advise, educate, and help them use the bank's services in the best way and to facilitate their work. I am positive, driven, brave and can have both helicopter view and detail orientation depending on the situation and am good at listening and being pedagogical. As a project manager, it has been extremely useful to be able to shift focus from the big picture to the small detail, to for example take in the scope of the project and make a plan, but also to sometimes focus to solve a specific issue that enables us to move on. As an educator and as Implementation Manager, I have learned to listen to what the customer asks for to set up a solution that has met the customer's needs and to answer the right question in an educational situation and explain methodically at the right level.
Eva-Lena Leppälahti’s Current Industry Bauhaus
Eva-Lena
Leppälahti’s Prior Industry
Postgirot Bank Ab Domestic
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Postgirot Bank Ab International Department
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Postgirot Bank
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Nordea
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Brightby
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Bauhaus
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Work Experience

Bauhaus
First Line Agent
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Brightby
Consultant
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Nordea
Business Developer/Project Manager
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Nordea
Nordic Coordinator for Cash Management Customer Training
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Nordea
Global Implementation Manager/Project Manager
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Nordea
Payment Specialist
Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Nordea
Business Advisor
Wed May 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Postgirot Bank
Market Developer/Business Advisor
Mon Sep 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Postgirot Bank Ab International Department
Clerk International Department/Project officer
Mon Mar 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
Postgirot Bank Ab Domestic
Clerk
Wed Aug 01 1984 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Feb 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time)