Farooq Bhayani

FAQ About Farooq Bhayani

• What is Farooq Bhayani's address?

  Farooq Bhayani is located at
  Canadian Tire, 9263 Airport Rd, Canada

• What is Farooq Bhayani's job title?

  Farooq Bhayani is a
   Created new process documents for Incident Management, Change Management, Know Your customer and Credit Card Blocking process.  Assess and validate the priorities of all the incidents created. Upgrade or downgrade the priority as required.  Open MIRT Bridge for all the Sev1 and Sev2 issues/incidents raised by service desk and lead the call to identify and implement the fix  Send timely notification to Customers, Clients, Management, and Stakeholders while working on the critical incidents.  Do analysis of open and closed tickets, Identify the trend and find a permanent fix to prevent similar issues occurring again.  Send weekly and monthly reports for the changes being implemented.  Coordinate with Problem management team to identify the root cause of all the Sev1’s and Sev2’s ticket.  Create compliance reports, SLA breach reports, Identify the cause of SLA breach and help reduce them as per management expectations.  Create SOP’s, Training Material and Knowledge base documents for the 1st level support team.  Training the Operations team and other support teams on the new processes created.  Update the management when vendors are not complying with the agreed SLA’s Canadian Tire

• What industry does Farooq Bhayani currently work in?

  Farooq Bhayani currently works in the
  Canadian Tire

• What is Farooq Bhayani's area of expertise?

  Farooq Bhayani specializes in
   Created new process documents for Incident Management, Change Management, Know Your customer and Credit Card Blocking process.  Assess and validate the priorities of all the incidents created. Upgrade or downgrade the priority as required.  Open MIRT Bridge for all the Sev1 and Sev2 issues/incidents raised by service desk and lead the call to identify and implement the fix  Send timely notification to Customers, Clients, Management, and Stakeholders while working on the critical incidents.  Do analysis of open and closed tickets, Identify the trend and find a permanent fix to prevent similar issues occurring again.  Send weekly and monthly reports for the changes being implemented.  Coordinate with Problem management team to identify the root cause of all the Sev1’s and Sev2’s ticket.  Create compliance reports, SLA breach reports, Identify the cause of SLA breach and help reduce them as per management expectations.  Create SOP’s, Training Material and Knowledge base documents for the 1st level support team.  Training the Operations team and other support teams on the new processes created.  Update the management when vendors are not complying with the agreed SLA’s

• Which languages does Farooq Bhayani speak? 

  Farooq Bhayani speaks the following languages:
  No languages available.

• Which industries has Farooq Bhayani previously worked in?   

  Farooq Bhayani has prior experience in the following industries:
  Tata Consultancy Services , Capgemini , Sears Holdings , Ibm , Tech Mahindra , Sungard Availability Services

• What is Farooq Bhayani’s work experience?  

  Farooq Bhayani has the following professional experience:
  Canadian Tire , Tata Consultancy Services , Capgemini , Sears Holdings , Ibm , Tech Mahindra , Sungard Availability Services .

• How can I find Farooq Bhayani on LinkedIn?  

  You can view Farooq Bhayani’s
  LinkedIn profile at LinkedIn URL.

• What are Farooq Bhayani’s work email addresses?  

  Farooq Bhayani’s work email addresses are
  [email protected] .

• What company does Farooq Bhayani work for?  

  Farooq Bhayani works at
  Canadian Tire