
Felicia Sussman
Hello, my name is Felicia and I'm a dynamic, hands-on Chief Operating Officer and Customer Success Executive with... | New York City Metropolitan Area, New York City Metropolitan Area, United States
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Felicia Sussman’s Emails fe****@br****.com
Felicia Sussman’s Phone Numbers No phone number available.
Social Media
Felicia Sussman’s Location New York City Metropolitan Area, New York City Metropolitan Area, United States
Felicia Sussman’s Expertise Hello, my name is Felicia and I'm a dynamic, hands-on Chief Operating Officer and Customer Success Executive with a wealth of knowledge and experience driving unprecedented revenue growth, streamlining complex operations, and maximizing profitability across the board. I routinely construct an outstanding customer experience by standardizing processes, procedures, and communications across the customer base. I strive to deploy a structured approach to problem-solving that eliminates risk, satisfies customers, and encourages collaboration between internal, global teams. I directly oversee P&L/financial results, carefully adjusting strategic business planning to achieve desired results. I also build and lead talented teams of professionals through interactive training and mentorship programs. Key Roles / Skills: Strategy, Execution & Management • Turnarounds & Change Management • Growth & Profitability • Efficiency, Operational Excellence & Expense Control • Market Expansion & Product Development • Strategic Partnerships & Alliances • Team Development & Leadership • Capital Markets & Regulations • Financial Services & FinTech • Trading Platforms & Workflows • Equities, Fixed Income & Asset Management • Sales, Relationship Management & Client Services • Start-Ups • Customer Service Excellence
Felicia Sussman’s Current Industry Itiviti
Felicia
Sussman’s Prior Industry
Bloomberg
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Fmh Consulting
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Jpsb
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Itiviti
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Work Experience

Itiviti
Director Of Business Operations
Mon Nov 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Jpsb
Associate Partner
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Fmh Consulting
Owner
Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Bloomberg
Global GTM andl Product Manager
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Bloomberg
Client Experience Manager, COO Team (All Bloomberg Trading Solutions Division)
Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bloomberg
Client Experience Manager, COO Team (Buyside Trading Solutions Division)
Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Bloomberg
Sales Team Leader, Trading Solutions
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)