
Fiona Doran
Highly commended by the judges for CCMA Support team of the year 2019 and Industry Professional of the... | Ireland
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Fiona Doran’s Emails fi****@su****.com
Fiona Doran’s Phone Numbers No phone number available.
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Fiona Doran’s Location Ireland
Fiona Doran’s Expertise Highly commended by the judges for CCMA Support team of the year 2019 and Industry Professional of the year - Support Professional 2016. I am an experienced Associate Director, Service Desk Shared Services and Knowledge Management on an award winning Service Desk. I constantly work to build a positive relationship with our business partners and customers when in-taking new services and processes. I understand the importance of adding value to each customer engagement and I constantly strive to exceed customer’s expectations as well as my agreed objectives. I have a strong proven track record as being results focused and highly motivated. I have completed the HDI KCS v6 Principles, PRINCE2 foundation, ITIL v3 Foundation Certificate, Project Management QQI level 6, Practical Project Management, Fetac Supervisory Management Skills Level 6, Leading Through Influence, Leading for Success, Microsoft Excel Advanced and Microsoft Excel dashboards
Fiona Doran’s Current Industry Sun Life
Fiona
Doran’s Prior Industry
Centenary Stores
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An Post
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Sun Life Financial
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Sun Life
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Work Experience

Sun Life
Associate Director, Employee Experience Impact and Knowledge Management
Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sun Life Financial
Senior Manager Service Desk Shared Services
Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Life Financial
Service Desk Shared Services Manager
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Life Financial
Service Desk Project Delivery Manager
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Life Financial
Bilingual Service Desk Project Delivery Specialist
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Life Financial
Bilingual Technical Lead
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Sun Life Financial
Bilingual Service Desk Agent
Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
An Post
Counter Staff
Tue Jun 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Centenary Stores
Chefs assistant
Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)