
Gagan Sethi
As a Mid-Senior Level executive with 23 years of experience in Sales Operations, ITES Operations, and Customer Experience,... | Noida, Uttar Pradesh, India
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Gagan Sethi’s Emails ga****@mo****.com
Gagan Sethi’s Phone Numbers 91120442****
Social Media
Gagan Sethi’s Location Noida, Uttar Pradesh, India
Gagan Sethi’s Expertise As a Mid-Senior Level executive with 23 years of experience in Sales Operations, ITES Operations, and Customer Experience, I have successfully navigated multiple transitions and leveraged my expertise to drive business growth and success. Throughout my career, I have led teams of varying sizes and managed complex projects across multiple geographies. My expertise lies in designing and implementing effective sales and customer service strategies, optimizing business processes, and creating a culture of continuous improvement. I have a deep understanding of IT systems and processes and leverage this knowledge to drive efficiency and innovation across all aspects of the business. One of my key strengths is my ability to navigate transitions and thrive in diverse environments. I have successfully transitioned from Customer Experience to ITES Operations to Sales Operations, bringing my unique perspective and expertise to each role. I have also worked extensively in offshoring, helping organizations set up and manage offshore teams to drive cost savings and improve operational efficiency. As a seasoned executive, I possess a unique blend of skills that allow me to understand the big picture while also managing the day-to-day operations of a business. I have a proven track record of achieving and exceeding business objectives while ensuring customer satisfaction and maintaining high employee morale. My experience spans across multiple industries including telecom, technology, customer service, banking, and insurance. I have a talent for simplifying complicated processes and making them accessible to my colleagues, resulting in increased efficiency and improved business outcomes. Overall, I am a strategic thinker and a results-driven executive who is passionate about driving business growth through operational excellence and exceptional customer experience.
Gagan Sethi’s Current Industry Moodys Analytics
Gagan
Sethi’s Prior Industry
Risk Management Solutions
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Hcl Bpo
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Sutherland Global Services
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Hcl Technologies
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Moodys Analytics
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Work Experience

Moodys Analytics
Sr. Director Of Business Operations
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hcl Technologies
Dgm Operations
Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Sutherland Global Services
Business Director
Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Bpo
Group Manager - Operations
Thu Jul 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Risk Management Solutions
Sr. Director Of Business Operations
— Present