Ganesh Srinivasan

FAQ About Ganesh Srinivasan

• What is Ganesh Srinivasan's address?

  Ganesh Srinivasan is located at
  Tiruvallur, Tamil Nadu, India

• What is Ganesh Srinivasan's job title?

  Ganesh Srinivasan is a
  Career Objective Constantly acquire and utilize insights, experience and knowledge regarding the industry best practices, technology and operational management and thus improve the profitability and ensure client and customer satisfaction A Professional Overview 10+ years of experience in ITES – Call centre industry (BPO) right from an entry level. Managed larger team and has held responsibilities across products and functions with exposure in Domestic & International BPO - Inbound / Outbound operations / Non voice support Operational excellence to deliver on parameters like AHT, HOLD, Utilization, CSAT and customer life cycle management etc. Personality Skill Set Keen planner and strategist, with skills in establishing, customer and client service Good at preparing, understanding, analyzing and interpretation of MIS dashboards. Good at building co-relation and co-ordination between time and task management (Time management). Excellent goal definition skills for self and others, Can define the Role that every member of the team plays for the Team, Company and Process / Product An active listener who can identify core issue from the set of issues, thus good at understanding the implied needs too. Keen team player and leader. Can identify different set of needs and issues of team members on individual basis and then derive the best quality and client / customer satisfaction from the team / process. Snap shot of Deliverables Seasoned ITES Customer Service Professional with specialization in telecom operations and client servicing and support People management skills Define and deliver SLAs and KRA's Quality Auditing - Weekly / Monthly / Quarterly basis Client interactions `(Providing support in new process transition and after that gaining and providing process/product/business updates/analysis from and to the client). Training - Process / product related Recruitment Specialties: Inbound Customer service Telecom domain - 8+ years of experience in handling SLA and other metric deliverables Operational excellence to deliver on parameters like AHT, HOLD, Utilization, CSAT and customer life cycle management etc. Williams Lea

• What industry does Ganesh Srinivasan currently work in?

  Ganesh Srinivasan currently works in the
  Williams Lea

• What is Ganesh Srinivasan's area of expertise?

  Ganesh Srinivasan specializes in
  Career Objective Constantly acquire and utilize insights, experience and knowledge regarding the industry best practices, technology and operational management and thus improve the profitability and ensure client and customer satisfaction A Professional Overview 10+ years of experience in ITES – Call centre industry (BPO) right from an entry level. Managed larger team and has held responsibilities across products and functions with exposure in Domestic & International BPO - Inbound / Outbound operations / Non voice support Operational excellence to deliver on parameters like AHT, HOLD, Utilization, CSAT and customer life cycle management etc. Personality Skill Set Keen planner and strategist, with skills in establishing, customer and client service Good at preparing, understanding, analyzing and interpretation of MIS dashboards. Good at building co-relation and co-ordination between time and task management (Time management). Excellent goal definition skills for self and others, Can define the Role that every member of the team plays for the Team, Company and Process / Product An active listener who can identify core issue from the set of issues, thus good at understanding the implied needs too. Keen team player and leader. Can identify different set of needs and issues of team members on individual basis and then derive the best quality and client / customer satisfaction from the team / process. Snap shot of Deliverables Seasoned ITES Customer Service Professional with specialization in telecom operations and client servicing and support People management skills Define and deliver SLAs and KRA's Quality Auditing - Weekly / Monthly / Quarterly basis Client interactions `(Providing support in new process transition and after that gaining and providing process/product/business updates/analysis from and to the client). Training - Process / product related Recruitment Specialties: Inbound Customer service Telecom domain - 8+ years of experience in handling SLA and other metric deliverables Operational excellence to deliver on parameters like AHT, HOLD, Utilization, CSAT and customer life cycle management etc.

• Which languages does Ganesh Srinivasan speak? 

  Ganesh Srinivasan speaks the following languages:
  No languages available.

• Which industries has Ganesh Srinivasan previously worked in?   

  Ganesh Srinivasan has prior experience in the following industries:
  Vertex Customer Services India Pvt Ltd Formerly Shell Transource , Htmt Global Solutions , Aegis Bpo Formerly Customer Services , Customer First Services

• What is Ganesh Srinivasan’s work experience?  

  Ganesh Srinivasan has the following professional experience:
  Williams Lea , Vertex Customer Services India Pvt Ltd Formerly Shell Transource , Htmt Global Solutions , Aegis Bpo Formerly Customer Services , Customer First Services .

• How can I find Ganesh Srinivasan on LinkedIn?  

  You can view Ganesh Srinivasan’s
  LinkedIn profile at LinkedIn URL.

• What are Ganesh Srinivasan’s work email addresses?  

  Ganesh Srinivasan’s work email addresses are
  [email protected] .

• What company does Ganesh Srinivasan work for?  

  Ganesh Srinivasan works at
  Williams Lea