Gary Schultz

FAQ About Gary Schultz

• What is Gary Schultz's address?

  Gary Schultz is located at
  New York City Metropolitan Area, New York City Metropolitan Area, United States

• What is Gary Schultz's job title?

  Gary Schultz is a
  Customer Service Manager Call Center Management Email: [email protected] Imaginative, documentation-orientated and dependable Customer Service Professional that is a results-focused team player. Utilizes extensive experience in process improvement, call center management and customer service to improve the customer service support processes and experience, yielding improved customer satisfaction and retention. Resourceful, training-focused and hands-on team leader with expertise in call center needs analysis, setup, staffing, personnel training, process evaluation and reporting for senior management. Experienced user of Zendesk, Microsoft CRM and Triactive. QUALIFICATIONS: • Process Development, Improvement & Implementation • Team Building • Client Relationship Management • Cross-Functional Communications • Personnel & End-User Training • Cost Reduction & Containment • Loyalty Strategies • De-Escalation Techniques • Conflict Resolution • Technical Concept Translation • Budgeting • Reporting ACCOMPLISHMENTS: • Key contributor for the transition from SDE to Triactive ticketing system. Coordinated with multiple departments for escalation procedures and wrote the operation manual. • Work with support agents and ticketing system data to reduce the number of tickets not closed immediately and setup a process to close old tickets. • Key contributor for the installation of new phone and ticketing systems for introduction of new support model. • Work with teams in the United States and India to improve processes, train new team members and work with recruiters to hire new team members. • Align with cross-functional departments to decrease time to resolve customer issues leading to increased customer satisfaction. Please contact me by email at [email protected] to discuss any Customer Service management opportunities. Olibra

• What industry does Gary Schultz currently work in?

  Gary Schultz currently works in the
  Olibra

• What is Gary Schultz's area of expertise?

  Gary Schultz specializes in
  Customer Service Manager Call Center Management Email: [email protected] Imaginative, documentation-orientated and dependable Customer Service Professional that is a results-focused team player. Utilizes extensive experience in process improvement, call center management and customer service to improve the customer service support processes and experience, yielding improved customer satisfaction and retention. Resourceful, training-focused and hands-on team leader with expertise in call center needs analysis, setup, staffing, personnel training, process evaluation and reporting for senior management. Experienced user of Zendesk, Microsoft CRM and Triactive. QUALIFICATIONS: • Process Development, Improvement & Implementation • Team Building • Client Relationship Management • Cross-Functional Communications • Personnel & End-User Training • Cost Reduction & Containment • Loyalty Strategies • De-Escalation Techniques • Conflict Resolution • Technical Concept Translation • Budgeting • Reporting ACCOMPLISHMENTS: • Key contributor for the transition from SDE to Triactive ticketing system. Coordinated with multiple departments for escalation procedures and wrote the operation manual. • Work with support agents and ticketing system data to reduce the number of tickets not closed immediately and setup a process to close old tickets. • Key contributor for the installation of new phone and ticketing systems for introduction of new support model. • Work with teams in the United States and India to improve processes, train new team members and work with recruiters to hire new team members. • Align with cross-functional departments to decrease time to resolve customer issues leading to increased customer satisfaction. Please contact me by email at [email protected] to discuss any Customer Service management opportunities.

• Which languages does Gary Schultz speak? 

  Gary Schultz speaks the following languages:
  No languages available.

• Which industries has Gary Schultz previously worked in?   

  Gary Schultz has prior experience in the following industries:
  Colspace , Crum And Forster , Dynamic Imaging Solutions

• What is Gary Schultz’s work experience?  

  Gary Schultz has the following professional experience:
  Olibra , Colspace , Crum And Forster , Dynamic Imaging Solutions .

• How can I find Gary Schultz on LinkedIn?  

  You can view Gary Schultz’s
  LinkedIn profile at LinkedIn URL.

• What are Gary Schultz’s work email addresses?  

  Gary Schultz’s work email addresses are
  [email protected].

• What company does Gary Schultz work for?  

  Gary Schultz works at
  Olibra