
Geena Elliott
Senior-level Project Management Professional with 15+ years of international experience managing the delivery of large, complex, enterprise-scale software... | San Francisco, California, United States
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Geena Elliott’s Emails ge****@rg****.com
Geena Elliott’s Phone Numbers 1619582****
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Geena Elliott’s Location San Francisco, California, United States
Geena Elliott’s Expertise Senior-level Project Management Professional with 15+ years of international experience managing the delivery of large, complex, enterprise-scale software implementations of Cloud, SaaS, managed services and on-premise business solutions in various industries, specializing in business transformation programs through process optimization and automation. Effective communication skills across organizations and at all levels. Fluency in Spanish, Italian and French. Entrepreneurial and customer focused senior-level professional with over 15 years of international experience managing the delivery of large, complex, enterprise-scale software implementations of strategic business performance improvements across processes that drive productivity and efficiency while delivering measurable results. Results-oriented leader with experience in professional services, consulting, account management and customer success management methodologies, disciplines and best practices. Experience in SaaS, managed services and on-premise ERP, CRM, subscription and billing software and systems, business processes and integration to technical ecosystems. CORE COMPETENCIES • Oracle ERP and CRM Enterprise Systems • Oracle OUM, AIM and Business Accelerators Methodologies • Business process family flows: QTC, PTP, RTR, HTR, ASCP, OBIEE, Hyperion • Professional Services • Consulting Services • Customer Success Management • Account Management • Contract Management • Strategic Planning • Change Management • Continuous Process Improvement • Communication Skills • Cross-Functional Team Leadership CAREER HIGHLIGHTS • As a Customer Advocacy Manager, established, developed and implemented a new customer success and advocacy process methodology, resulting in customer success, growth, retention and advocacy; increasing profits from renewals, upsells, cross-sells and second-phase implementations by 750K in first six-months. --- Methodology was adopted globally by the SMB and enterprise-level Customer Success teams. • Rescued at-risk annual, global customer conference within two-months of deadline. • Rescued multiple at-risk, new and second-phase customer implementations. • Established, developed and implemented a pre-golive assessment review program for scheduled go-live customers to assess health of implementation and successful delivery of customer strategic goals. • Received commendations and excellence awards for outstanding performance in global project and programs governance, execution and delivery.
Geena Elliott’s Current Industry Resources Global Professionals
Geena
Elliott’s Prior Industry
Dhl
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Oracle
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Golsee
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Ntt Data
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Zuora
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Resources Global Professionals
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Work Experience

Resources Global Professionals
Enterprise Senior Engagement Manager
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Zuora
Senior Engagement Manager.
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Ntt Data
Senior Client Engagement Manager - Professional Services.
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Golsee
Independent Contractor - Project Management.
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Director, Product Development – Global Strategic Customer Implementations.
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Program Manager, ERP and CRM E-Business Suite Global Integration Applications.
Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)
Oracle
Senior Project Manager - Global Project Services Group.
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)
Dhl
Global Senior Business Systems Manager
Sun Jan 01 1989 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)