Gharmanshu Thakur
A committed Service Delivery & IT Support Specialist with over 13 years of broader workplace experience in functions... | Reading, Reading, United Kingdom
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Gharmanshu Thakur’s Emails gh****@la****.com
Gharmanshu Thakur’s Phone Numbers No phone number available.
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Gharmanshu Thakur’s Location Reading, Reading, United Kingdom
Gharmanshu Thakur’s Expertise A committed Service Delivery & IT Support Specialist with over 13 years of broader workplace experience in functions pertaining to service management, technical support operations and network maintenance. Articulate in demonstrating result-oriented troubleshooting solutions while maintaining LAN and WAN infrastructure. Prince2, SCRUM Master and AWS (Solutions Architect Associate) and ITIL v3 certified with proficiency in providing exceptional customer service and developing resourceful documentation for IT infrastructure. Ticketing Tools :- Service Now, JIRA, Remedy - IT Service Management Suite - BMC Software Network Monitoring Tools :- Solar winds Remote Assistance Tools :- Bomgar, Team Viewer, LogMeIn, AnyDesk, Remote Utilities Database : Active Directory Business Intelligence Tools : Power BI ,Tableau Collaborative Technologies: MS Teams, Google Meet, Adobe Connect, Cisco Jabber, Skype, WebEx Software : MS Office , Google Suite , AnyConnect, Browsers: Chrome, Safari, Firefox, MS Edge, IE, Opera Hardware: PCs, Laptops, Printers, Switches/Routers, Server Room Peripherals, IP Phones Service Management Functions : Incident, Problem, Change , Problem , Configuration and Knowledge Management Troubleshooting & Problem-Solving Proficiency L1, L2 IT Help Desk Strong Analytical & Communication Skills Customer Service Phone, Chat & email support Service Support experience MS Office Proficiency Windows Administration Inventory Management Ticket Management Desktop Application Support Network Maintenance and Support IT Documentation Installing, configuring and deploying hardware Customer Relationship Management User Management
Gharmanshu Thakur’s Current Industry Ey Lane4
Gharmanshu
Thakur’s Prior Industry
Quark Software
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Dell
|
Accenture
|
Reckitt
|
Ey Lane4
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Work Experience
Ey Lane4
Information Technology Consultant
Mon Feb 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reckitt
Information Technology Business Relationship Manager (BA)
Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Accenture
Service Delivery Specialist
Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Dell
Technical Support Senior Associate
Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Quark Software
Technical Support Associate -1
Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Gharmanshu Thakur Email Addresses
FAQ About Gharmanshu Thakur
-
Gharmanshu Thakur is located at
Reading, Reading, United Kingdom -
Gharmanshu Thakur is a
A committed Service Delivery & IT Support Specialist with over 13 years of broader workplace experience in functions pertaining to service management, technical support operations and network maintenance. Articulate in demonstrating result-oriented troubleshooting solutions while maintaining LAN and WAN infrastructure. Prince2, SCRUM Master and AWS (Solutions Architect Associate) and ITIL v3 certified with proficiency in providing exceptional customer service and developing resourceful documentation for IT infrastructure. Ticketing Tools :- Service Now, JIRA, Remedy - IT Service Management Suite - BMC Software Network Monitoring Tools :- Solar winds Remote Assistance Tools :- Bomgar, Team Viewer, LogMeIn, AnyDesk, Remote Utilities Database : Active Directory Business Intelligence Tools : Power BI ,Tableau Collaborative Technologies: MS Teams, Google Meet, Adobe Connect, Cisco Jabber, Skype, WebEx Software : MS Office , Google Suite , AnyConnect, Browsers: Chrome, Safari, Firefox, MS Edge, IE, Opera Hardware: PCs, Laptops, Printers, Switches/Routers, Server Room Peripherals, IP Phones Service Management Functions : Incident, Problem, Change , Problem , Configuration and Knowledge Management Troubleshooting & Problem-Solving Proficiency L1, L2 IT Help Desk Strong Analytical & Communication Skills Customer Service Phone, Chat & email support Service Support experience MS Office Proficiency Windows Administration Inventory Management Ticket Management Desktop Application Support Network Maintenance and Support IT Documentation Installing, configuring and deploying hardware Customer Relationship Management User Management Ey Lane4 -
Gharmanshu Thakur currently works in the
Ey Lane4 -
Gharmanshu Thakur specializes in
A committed Service Delivery & IT Support Specialist with over 13 years of broader workplace experience in functions pertaining to service management, technical support operations and network maintenance. Articulate in demonstrating result-oriented troubleshooting solutions while maintaining LAN and WAN infrastructure. Prince2, SCRUM Master and AWS (Solutions Architect Associate) and ITIL v3 certified with proficiency in providing exceptional customer service and developing resourceful documentation for IT infrastructure. Ticketing Tools :- Service Now, JIRA, Remedy - IT Service Management Suite - BMC Software Network Monitoring Tools :- Solar winds Remote Assistance Tools :- Bomgar, Team Viewer, LogMeIn, AnyDesk, Remote Utilities Database : Active Directory Business Intelligence Tools : Power BI ,Tableau Collaborative Technologies: MS Teams, Google Meet, Adobe Connect, Cisco Jabber, Skype, WebEx Software : MS Office , Google Suite , AnyConnect, Browsers: Chrome, Safari, Firefox, MS Edge, IE, Opera Hardware: PCs, Laptops, Printers, Switches/Routers, Server Room Peripherals, IP Phones Service Management Functions : Incident, Problem, Change , Problem , Configuration and Knowledge Management Troubleshooting & Problem-Solving Proficiency L1, L2 IT Help Desk Strong Analytical & Communication Skills Customer Service Phone, Chat & email support Service Support experience MS Office Proficiency Windows Administration Inventory Management Ticket Management Desktop Application Support Network Maintenance and Support IT Documentation Installing, configuring and deploying hardware Customer Relationship Management User Management -
Gharmanshu Thakur speaks the following languages:
No languages available. -
Gharmanshu Thakur has prior experience in the following industries:
Reckitt , Accenture , Dell , Quark Software -
Gharmanshu Thakur has the following professional experience:
Ey Lane4 , Reckitt , Accenture , Dell , Quark Software . -
You can view Gharmanshu Thakur’s
LinkedIn profile at LinkedIn URL. -
Gharmanshu Thakur’s work email addresses are
[email protected] . -
Gharmanshu Thakur works at
Ey Lane4
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