Gihan Jayasekara
Well-Versed IT Professional with Many Years of Experience Working in Technical Support, IT Helpdesks, Software Support, End User... | Stockholm, Stockholm County, Sweden
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Gihan Jayasekara’s Emails gi****@pe****.com
Gihan Jayasekara’s Phone Numbers No phone number available.
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Gihan Jayasekara’s Location Stockholm, Stockholm County, Sweden
Gihan Jayasekara’s Expertise Well-Versed IT Professional with Many Years of Experience Working in Technical Support, IT Helpdesks, Software Support, End User Management & ITIL Process Management. Skilled In ITSM Practices, Change Management, Problem Management, Project Management - Agile & Scrum Practices with Jira, ServiceNow Case Management, CMDBs, Salesforce CRM, Network (LAN/WAN), System Monitoring, Microsoft Server Platforms, Basic Linux, O365, MSSQL-Oracle-MySQL Database Management Systems, Basic Hardware Troubleshooting, Basic Virtualization VM Ware & Hyper-V with Hands on Experience in Face-to-Face End User Technical Issue Resolving. Technologies, Systems, Tools & Techniques: - ITIL and ITSM practices and tools such as ServiceNow case management system, Salesforce CRM, CMDBs. - Project Management, Agile and Scrum practices and tools such as Jira. - Incident Management, Change Management and Problem Management practices. - Identifying and maintaining SLA, OLA and KPI for various projects. - Staff training and follow-ups. - Support Team Management. - Customer Support. - Support Team Management. - Product and Application Support. - Develop support procedures, documentation and knowledgebase article formulation. - Consulting onsite and overseas onboarding and work transition/ migration projects. - Network (LAN/WAN), software system and hardware proactive monitoring through various monitoring tools such as NewRelic, Zabbix, Nagios, vCenter, Grafana, Kibana, AWS etc. - Supporting IBM and DELL storage tape backing up and retrieval. - Microsoft Windows server, Linux/Unix server related troubleshooting and active directory related tasks. - MSSQL, MYSQL, Oracle DB management. - Virtualization server management and low-level maintenance.
Gihan Jayasekara’s Current Industry Zt Systems
Gihan
Jayasekara’s Prior Industry
Hsenid Business Solutions
|
Bpo Connect
|
Pearson
|
Zt Systems
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Work Experience
Zt Systems
Data Center Engineer
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Pearson
Team Lead
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Pearson
Associate Team Lead
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Pearson
Senior System Support Engineer
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Pearson
System Support Engineer
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Pearson
Associate System Support Engineer
Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bpo Connect
IT Executive
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsenid Business Solutions
Trainee System Support Engineer
Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Gihan Jayasekara Email Addresses
FAQ About Gihan Jayasekara
-
Gihan Jayasekara is located at
Stockholm, Stockholm County, Sweden -
Gihan Jayasekara is a
Well-Versed IT Professional with Many Years of Experience Working in Technical Support, IT Helpdesks, Software Support, End User Management & ITIL Process Management. Skilled In ITSM Practices, Change Management, Problem Management, Project Management - Agile & Scrum Practices with Jira, ServiceNow Case Management, CMDBs, Salesforce CRM, Network (LAN/WAN), System Monitoring, Microsoft Server Platforms, Basic Linux, O365, MSSQL-Oracle-MySQL Database Management Systems, Basic Hardware Troubleshooting, Basic Virtualization VM Ware & Hyper-V with Hands on Experience in Face-to-Face End User Technical Issue Resolving. Technologies, Systems, Tools & Techniques: - ITIL and ITSM practices and tools such as ServiceNow case management system, Salesforce CRM, CMDBs. - Project Management, Agile and Scrum practices and tools such as Jira. - Incident Management, Change Management and Problem Management practices. - Identifying and maintaining SLA, OLA and KPI for various projects. - Staff training and follow-ups. - Support Team Management. - Customer Support. - Support Team Management. - Product and Application Support. - Develop support procedures, documentation and knowledgebase article formulation. - Consulting onsite and overseas onboarding and work transition/ migration projects. - Network (LAN/WAN), software system and hardware proactive monitoring through various monitoring tools such as NewRelic, Zabbix, Nagios, vCenter, Grafana, Kibana, AWS etc. - Supporting IBM and DELL storage tape backing up and retrieval. - Microsoft Windows server, Linux/Unix server related troubleshooting and active directory related tasks. - MSSQL, MYSQL, Oracle DB management. - Virtualization server management and low-level maintenance. Zt Systems -
Gihan Jayasekara currently works in the
Zt Systems -
Gihan Jayasekara specializes in
Well-Versed IT Professional with Many Years of Experience Working in Technical Support, IT Helpdesks, Software Support, End User Management & ITIL Process Management. Skilled In ITSM Practices, Change Management, Problem Management, Project Management - Agile & Scrum Practices with Jira, ServiceNow Case Management, CMDBs, Salesforce CRM, Network (LAN/WAN), System Monitoring, Microsoft Server Platforms, Basic Linux, O365, MSSQL-Oracle-MySQL Database Management Systems, Basic Hardware Troubleshooting, Basic Virtualization VM Ware & Hyper-V with Hands on Experience in Face-to-Face End User Technical Issue Resolving. Technologies, Systems, Tools & Techniques: - ITIL and ITSM practices and tools such as ServiceNow case management system, Salesforce CRM, CMDBs. - Project Management, Agile and Scrum practices and tools such as Jira. - Incident Management, Change Management and Problem Management practices. - Identifying and maintaining SLA, OLA and KPI for various projects. - Staff training and follow-ups. - Support Team Management. - Customer Support. - Support Team Management. - Product and Application Support. - Develop support procedures, documentation and knowledgebase article formulation. - Consulting onsite and overseas onboarding and work transition/ migration projects. - Network (LAN/WAN), software system and hardware proactive monitoring through various monitoring tools such as NewRelic, Zabbix, Nagios, vCenter, Grafana, Kibana, AWS etc. - Supporting IBM and DELL storage tape backing up and retrieval. - Microsoft Windows server, Linux/Unix server related troubleshooting and active directory related tasks. - MSSQL, MYSQL, Oracle DB management. - Virtualization server management and low-level maintenance. -
Gihan Jayasekara speaks the following languages:
No languages available. -
Gihan Jayasekara has prior experience in the following industries:
Pearson , Pearson , Pearson , Pearson , Pearson , Bpo Connect , Hsenid Business Solutions -
Gihan Jayasekara has the following professional experience:
Zt Systems , Pearson , Pearson , Pearson , Pearson , Pearson , Bpo Connect , Hsenid Business Solutions . -
You can view Gihan Jayasekara’s
LinkedIn profile at LinkedIn URL. -
Gihan Jayasekara’s work email addresses are
[email protected] . -
Gihan Jayasekara works at
Zt Systems
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