FAQ About Giorgio Fiorillo

• What is Giorgio Fiorillo's address?

  Giorgio Fiorillo is located at
  Madrid, Madrid, Spain

• What is Giorgio Fiorillo's job title?

  Giorgio Fiorillo is a
  11 years working in Product & Tech environment in the Travel Industry • Firstly working in Sales environment with an achieved monthly 130% target for the EMEA market • Secondly become one of the first Implementation Specialists and Sales Engineers in EMEA • Finally landed in Tier 2 Support Integration Specialist role Insights Colors: Red, Green, Yellow, Blue Currently: • I lead, inspire, train and mentor a global team of highly skilled Tech Tier 2 Integration Support agents. • Root Causes identifier, investigate at product level and bring ideas for tech/business and process optimization and improvements Some of the Achievements: • Global internal Tech documentation and trainings provided for technical and non technical stakeholders. T1 Case retention improved YoY and Technical knowledge/awareness improved across the org • Expert in Reservation Flow and Management, being Main Contact for internal specific consulting. More than 1.8K JIRA tickets raised for product improvements, bugs and requests in the last 3 yrs. Financial benefits recorded for all Parts (Company, Customer, Partner) in Revenue and Commissions • 5.5K Internal and External Support Cases worked with a 48hrs average time of closure. • Handling issues for more than 250 Partners and Proactively addressing P1 impactful events reducing impact and preventing Case driving to support Teams • Identification of major Global Bugs with large impact and consequent escalation and post-identification support Management Style: • Digital/Remote Support Team Leader • Coach and Trainer • Team Development: Insights, Strength Finders and Enhancer • Ability to inspire a sense of shared purpose within all stakeholders - B2C and B2B People Leadership Traits: • Follow-through, builds trust & relations • Team growth focus • Change seeker - innovate or, become obsolete • Resilient • Adaptable Curiosity Mindset: • Making questions and knowledge absorbing • Thinking Small & Big • Prevent is better than Repent Technical Skills: - SME (Subject Matter Expert): API Integrations / On-boarding / Product / Salesforce - Integration Optimization Tools: Splunk / PMX / PostMan / Insomnia / XML Spy / HA CoreAPI / Querybook / AWS / SaaS - Analyze connections RESTful WebServices / Cloud architecture / Testing (GET/POST) SOAP and REST API services - Manual and automated XML/JSON troubleshooting and understanding - Basic SQL understanding - Zoom / Slack / Webex Expedia

• What industry does Giorgio Fiorillo currently work in?

  Giorgio Fiorillo currently works in the
  Expedia

• What is Giorgio Fiorillo's area of expertise?

  Giorgio Fiorillo specializes in
  11 years working in Product & Tech environment in the Travel Industry • Firstly working in Sales environment with an achieved monthly 130% target for the EMEA market • Secondly become one of the first Implementation Specialists and Sales Engineers in EMEA • Finally landed in Tier 2 Support Integration Specialist role Insights Colors: Red, Green, Yellow, Blue Currently: • I lead, inspire, train and mentor a global team of highly skilled Tech Tier 2 Integration Support agents. • Root Causes identifier, investigate at product level and bring ideas for tech/business and process optimization and improvements Some of the Achievements: • Global internal Tech documentation and trainings provided for technical and non technical stakeholders. T1 Case retention improved YoY and Technical knowledge/awareness improved across the org • Expert in Reservation Flow and Management, being Main Contact for internal specific consulting. More than 1.8K JIRA tickets raised for product improvements, bugs and requests in the last 3 yrs. Financial benefits recorded for all Parts (Company, Customer, Partner) in Revenue and Commissions • 5.5K Internal and External Support Cases worked with a 48hrs average time of closure. • Handling issues for more than 250 Partners and Proactively addressing P1 impactful events reducing impact and preventing Case driving to support Teams • Identification of major Global Bugs with large impact and consequent escalation and post-identification support Management Style: • Digital/Remote Support Team Leader • Coach and Trainer • Team Development: Insights, Strength Finders and Enhancer • Ability to inspire a sense of shared purpose within all stakeholders - B2C and B2B People Leadership Traits: • Follow-through, builds trust & relations • Team growth focus • Change seeker - innovate or, become obsolete • Resilient • Adaptable Curiosity Mindset: • Making questions and knowledge absorbing • Thinking Small & Big • Prevent is better than Repent Technical Skills: - SME (Subject Matter Expert): API Integrations / On-boarding / Product / Salesforce - Integration Optimization Tools: Splunk / PMX / PostMan / Insomnia / XML Spy / HA CoreAPI / Querybook / AWS / SaaS - Analyze connections RESTful WebServices / Cloud architecture / Testing (GET/POST) SOAP and REST API services - Manual and automated XML/JSON troubleshooting and understanding - Basic SQL understanding - Zoom / Slack / Webex

• Which languages does Giorgio Fiorillo speak? 

  Giorgio Fiorillo speaks the following languages:
  No languages available.

• Which industries has Giorgio Fiorillo previously worked in?   

  Giorgio Fiorillo has prior experience in the following industries:
  Expedia , Vrbo , Expedia , Loco Time S , Hp , Pc City Sverige , Airmadrid Lineas Aereas

• What is Giorgio Fiorillo’s work experience?  

  Giorgio Fiorillo has the following professional experience:
  Expedia , Expedia , Vrbo , Expedia , Loco Time S , Hp , Pc City Sverige , Airmadrid Lineas Aereas .

• How can I find Giorgio Fiorillo on LinkedIn?  

  You can view Giorgio Fiorillo’s
  LinkedIn profile at LinkedIn URL.

• What are Giorgio Fiorillo’s work email addresses?  

  Giorgio Fiorillo’s work email addresses are
  [email protected].

• What company does Giorgio Fiorillo work for?  

  Giorgio Fiorillo works at
  Expedia