
Girish Holla
Result-oriented Professional with rich experience of nearly 27 years in multiple phases of Customer Service Operations, Strategic Business... | Mumbai, Mumbai, India
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Girish Holla’s Emails gi****@id****.com
Girish Holla’s Phone Numbers 91112373****
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Girish Holla’s Location Mumbai, Mumbai, India
Girish Holla’s Expertise Result-oriented Professional with rich experience of nearly 27 years in multiple phases of Customer Service Operations, Strategic Business Planning and Corporate Operations Expertise in leading telecommunication services, CX strategy & transformation, transition & change management, partner management and performance management C-Suite Level Management Executive with exemplary performance in driving business growth, customer experience, relations & retention and churn control Enhanced organizational reach & market share by implementing the unconventional business strategy Spearheaded the overhaul of customer segmentation, customer servicing and communications strategies that helped the brand to connect more emotively to consumers and increase loyalty Team-based management style coupled with the zeal to motivate peak individual performances with exceptional leadership skills Consistently grown across the hierarchy, successfully delivered at senior to top-level positions by making high-stake decisions using experience-backed judgment, strong work-ethic and irreproachable integrity Skill Set - Customer Service Operations - Customer Retention & Acquisition - Customer Lifecycle Management - Business Turnaround Management - Profit Centre Management - Strategic Market Positioning - Budgeting & Forecasting - Vendor Management - Team Building & Leadership
Girish Holla’s Current Industry Vodafone Idea
Girish
Holla’s Prior Industry
Bpl Cellular
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Hutch
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Vodafone
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Vodafone Idea
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Work Experience

Vodafone Idea
Vice President and Head of Customer Service
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Vodafone
VP- Retention & Relation
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
AVP- Customer Experience and Service Operation
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
GM - Customer Service
Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Vodafone
Head - Customer Service
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutch
Sr.Manager - Customer Service
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutch
Manager - Customer Service Operations
Fri Nov 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Bpl Cellular
Manager – Customer support Group
Tue Apr 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Oct 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)