Greg

FAQ About Greg

• What is Greg 's address?

  Greg is located at
  Spring Hill, Florida, United States

• What is Greg 's job title?

  Greg is a
  AT&T 2001-2019 Title: Manager Technical Customer Service – AT&T Integrated Solutions Dates Employed 2009 - 2019 Leads 17 Service Ctr associates supporting the State of Georgia Government, Police, Fire, Universities/Colleges and Hospitals provisioning and maintenance telecom solutions. Oversees customer experience, management agents within service-center environment. Primary contact for customer escalations as well as staff. Responsible for performance management in efficiency and quality through maintaining and analyzing metrics to meet a 95% threshold with a running success rate averaging 98% since May 2009. Currently servicing an average of 8500 repair tickets and 8000 project tickets annually weighing heavily on inclement weather patterns. Title: Implementation Coordinator – AT&T Field Operations / LCON Manager Dates Employed January 2001 - 2009 Collaborated with team members on large scale projects requiring installation of various network solutions. Project Manager overseeing United Airlines Incident Management program in which telecommunications were expedited and flown to assist following an airline incident. Implemented, tested and maintained the Incident Plan initially starting April 2001 and executed into action September 11, 2001 as a remote first responder. Motorola 1988-2000 Cellular Subscriber Group: Led teams of up to 80 distribution associates to meet end of month quotas shipping cellular phones. Utilized Six Sigma methodologies in the following disciplines: Manufacturing, logistics, inventory management and distribution operations. Worked in manufacturing on IRIDIUM Satellite project manufacturing phones and pagers compatible with 66 low orbiting satellites allowing people to communicate from anywhere in the world. Conducted tours in our Libertyville IL state of the art facility. At And T

• What industry does Greg currently work in?

  Greg currently works in the
  At And T

• What is Greg 's area of expertise?

  Greg specializes in
  AT&T 2001-2019 Title: Manager Technical Customer Service – AT&T Integrated Solutions Dates Employed 2009 - 2019 Leads 17 Service Ctr associates supporting the State of Georgia Government, Police, Fire, Universities/Colleges and Hospitals provisioning and maintenance telecom solutions. Oversees customer experience, management agents within service-center environment. Primary contact for customer escalations as well as staff. Responsible for performance management in efficiency and quality through maintaining and analyzing metrics to meet a 95% threshold with a running success rate averaging 98% since May 2009. Currently servicing an average of 8500 repair tickets and 8000 project tickets annually weighing heavily on inclement weather patterns. Title: Implementation Coordinator – AT&T Field Operations / LCON Manager Dates Employed January 2001 - 2009 Collaborated with team members on large scale projects requiring installation of various network solutions. Project Manager overseeing United Airlines Incident Management program in which telecommunications were expedited and flown to assist following an airline incident. Implemented, tested and maintained the Incident Plan initially starting April 2001 and executed into action September 11, 2001 as a remote first responder. Motorola 1988-2000 Cellular Subscriber Group: Led teams of up to 80 distribution associates to meet end of month quotas shipping cellular phones. Utilized Six Sigma methodologies in the following disciplines: Manufacturing, logistics, inventory management and distribution operations. Worked in manufacturing on IRIDIUM Satellite project manufacturing phones and pagers compatible with 66 low orbiting satellites allowing people to communicate from anywhere in the world. Conducted tours in our Libertyville IL state of the art facility.

• Which languages does Greg speak? 

  Greg speaks the following languages:
  No languages available.

• Which industries has Greg previously worked in?   

  Greg has prior experience in the following industries:
  At And T , At And T , At And T , At And T , At And T , Motorola

• What is Greg ’s work experience?  

  Greg has the following professional experience:
  At And T , At And T , At And T , At And T , At And T , Motorola .

• How can I find Greg on LinkedIn?  

  You can view Greg ’s
  LinkedIn profile at LinkedIn URL.

• What are Greg ’s work email addresses?  

  Greg ’s work email addresses are
  [email protected].

• What company does Greg work for?  

  Greg works at
  At And T