gr****@cp****.org & No phone number available.

Greg Mcpherson

I'll implement an operating rhythm aligned to your customer's experience to produce world class levels of customer satisfaction,... | Melbourne, Melbourne, Australia

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Greg Mcpherson’s Location Melbourne, Melbourne, Australia

Greg Mcpherson’s Expertise I'll implement an operating rhythm aligned to your customer's experience to produce world class levels of customer satisfaction, growth and operational effectiveness. With the customer in the centre of the conversation, gaining buy-in from staff and stakeholders, turning 'doubters' into 'advocates', whilst motivating frontline teams to deliver outstanding experiences driving sustainable profitability and embedded purpose. Not just through customer acquisition programs, but with retention strategies elevating customers as 'Promoters' through the up-skilled staff who serve them. By combining Net Promoter Score (NPS), Agile & Human Centered Design techniques, I'll deliver operational consistency in brand experience showcasing your staff as the best evidence for success. This is where 'Purpose' comes alive and stories are born. With 15 years of digital experience, I'll harness the power of Omnichannel strategies, converting customers from 'likes' to 'brand users'. Implementing the principles of customer experience gained from Australia/ USA/ Asia in Human Services/ Healthcare, B2C, B2B, retail & manufacturing sectors, I'll bring a suite of world class techniques and an empathic approach to fulfil your strategic goals.

Greg Mcpherson’s Current Industry Cerebral Palsy Support Network

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Work Experience

Cerebral Palsy Support Network

General Manager - Business & Member Services

Wed Jul 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Aruma

General Manager - Customer Experience

Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)

Bupa

General Manager, Bupa Optical

Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)

Genetic Technologies

Vice President - Sales & Marketing

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Destination Ahead

Business Owner

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Optical Holdings

General Manager

Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Symbion Health

General Manager - Independent Retail Pharmacy

Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Spotlight Retail

General Manager - Marketing

Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Mitre 10

Group Brand Manager

Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Brivis

National Sales & Marketing Manager

Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)

Whirlpool

Senior Manager

Mon Jan 01 1990 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time)

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Greg Mcpherson Email Addresses

gr****@cp****.org Work Email

gr****@cp****.org Personal Email

FAQ About Greg Mcpherson

Greg Mcpherson is located at
Melbourne, Melbourne, Australia

Greg Mcpherson is a
I'll implement an operating rhythm aligned to your customer's experience to produce world class levels of customer satisfaction, growth and operational effectiveness. With the customer in the centre of the conversation, gaining buy-in from staff and stakeholders, turning 'doubters' into 'advocates', whilst motivating frontline teams to deliver outstanding experiences driving sustainable profitability and embedded purpose. Not just through customer acquisition programs, but with retention strategies elevating customers as 'Promoters' through the up-skilled staff who serve them. By combining Net Promoter Score (NPS), Agile & Human Centered Design techniques, I'll deliver operational consistency in brand experience showcasing your staff as the best evidence for success. This is where 'Purpose' comes alive and stories are born. With 15 years of digital experience, I'll harness the power of Omnichannel strategies, converting customers from 'likes' to 'brand users'. Implementing the principles of customer experience gained from Australia/ USA/ Asia in Human Services/ Healthcare, B2C, B2B, retail & manufacturing sectors, I'll bring a suite of world class techniques and an empathic approach to fulfil your strategic goals. Cerebral Palsy Support Network

Greg Mcpherson currently works in the
Cerebral Palsy Support Network

Greg Mcpherson specializes in
I'll implement an operating rhythm aligned to your customer's experience to produce world class levels of customer satisfaction, growth and operational effectiveness. With the customer in the centre of the conversation, gaining buy-in from staff and stakeholders, turning 'doubters' into 'advocates', whilst motivating frontline teams to deliver outstanding experiences driving sustainable profitability and embedded purpose. Not just through customer acquisition programs, but with retention strategies elevating customers as 'Promoters' through the up-skilled staff who serve them. By combining Net Promoter Score (NPS), Agile & Human Centered Design techniques, I'll deliver operational consistency in brand experience showcasing your staff as the best evidence for success. This is where 'Purpose' comes alive and stories are born. With 15 years of digital experience, I'll harness the power of Omnichannel strategies, converting customers from 'likes' to 'brand users'. Implementing the principles of customer experience gained from Australia/ USA/ Asia in Human Services/ Healthcare, B2C, B2B, retail & manufacturing sectors, I'll bring a suite of world class techniques and an empathic approach to fulfil your strategic goals.

Greg Mcpherson speaks the following languages:
No languages available.

Greg Mcpherson has prior experience in the following industries:
Aruma , Bupa , Genetic Technologies , Optical Holdings , Symbion Health , Spotlight Retail , Mitre 10 , Brivis , Whirlpool

Greg Mcpherson has the following professional experience:
Cerebral Palsy Support Network , Aruma , Bupa , Genetic Technologies , Destination Ahead , Optical Holdings , Symbion Health , Spotlight Retail , Mitre 10 , Brivis , Whirlpool .