
Helen Ward
A strategic change and business transformation focussed Director / Executive with 25+ years’ experience leading and managing transformational... | Auckland, Auckland, New Zealand
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Helen Ward’s Location Auckland, Auckland, New Zealand
Helen Ward’s Expertise A strategic change and business transformation focussed Director / Executive with 25+ years’ experience leading and managing transformational change involving complex, global, multiyear, multibillion dollar business and technology transformation programmes in New Zealand, Australia, and the UK. My extensive and varied experience includes airline integration, the launch of new products, regulatory and compliance driven change, ministerial and policy driven change, bank mergers, core banking transformation, supply chain optimisation, brand launches and culture change programmes. In the past 7 years I have held senior leadership roles in the customer and policy focused service transformation at ACC and with Inland Revenues successful Business Transformation Programme. I have a broad and deep knowledge of risk management and many of my engagements have been on high-risk programmes of work with organisations that were at times in crisis mode with high public visibility / reputational risk. Industry experience spans Airlines, Insurance, Local Government, Financial Services (particularly the banking sector), the dairy industry, and in more recent years government services (ACC, Inland Revenue and Ministry of Social Development). Areas of broad expertise: • Development of strategic ideas to business case, gaining business buy in and governance approval to progress to implementation including multiyear transformation delivery scoping and planning. • Internal and external stakeholder engagement experience including to Senior Executive, Board level and Regulatory bodies. • Strategy development and implementation including sequencing of multi-year long running operational and cultural change. • Experienced risk manager focused on operational and delivery risk management. • Broad and deep implementation (delivery) experience ranging from business reengineering, integration and restructuring, the replacement of and decommissioning of core business systems, large scale global data warehouses. . Recent experience includes implementation digital, and data driven service transformation, technology optimisation and the shift to cloud and “as a service” operating environments. • Management of all components of end-to-end business change encompassing services, processes, products, people, data, and systems. • Review and recovery of problematic programmes and projects.
Helen Ward’s Current Industry Financial Markets Authority
Helen
Ward’s Prior Industry
Royal And Sunalliance Insurance Agency
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Auckland City Council
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Air
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Toward Consulting
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Bank
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Fonterra Co Operative
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National Australia Bank
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Clydesdale Bank
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Nab
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Toward Consulting Ltd Business Consulting Program And Project Management
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Inland Revenue
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Pwc
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Ministry Of Social Development
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Financial Markets Authority
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Work Experience

Financial Markets Authority
Transformation Consultant
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ministry Of Social Development
Director Transformation Office
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Inland Revenue
Service Transformation
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Inland Revenue
Business Transformation - Business Transition and Integration Lead & Technology Optimisation Lead
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Inland Revenue
Director - Business Transformation Programme Delivery leadership and PMO
Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Pwc
Partner - Consulting
Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Inland Revenue
Business Transformation Programme Manager
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Toward Consulting Ltd Business Consulting Program And Project Management
Business Consulting Services
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Nab
Programme Director / Executive - NextGen Core Banking Transformation
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Clydesdale Bank
Programme Director UK- Regulatory and Compliance Programme
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank
Programme Manager - Regulatory and Compliance Programme
Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
National Australia Bank
Programme Manager- Finance Transformation and global reporting
Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
National Australia Bank
Project Director - Regulatory and Compliance
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
National Australia Bank
Project Director – International Financial Reporting Standards (IFRS)
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Fonterra Co Operative
Change Manager - JEDI Programme
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Fonterra Co Operative
Project Manager – Global Hyperion Financial Management Programme
Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank
Implementation Manager - ISI Programme (SAP)
Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Toward Consulting
Director (owner) - Management Consulting, Programme, Project and Change Management
Fri Jun 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Air
Programme Manager
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Auckland City Council
Manager Group Business Services and Project Manager - FMIS
Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Royal And Sunalliance Insurance Agency
Group Financial Controller
Sat Jul 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)