Hélène Zawada

FAQ About Hélène Zawada

• What is Hélène Zawada's address?

  Hélène Zawada is located at
  Reims, Grand Est, France

• What is Hélène Zawada's job title?

  Hélène Zawada is a
  With over 15 years of experience in the telecommunications industry, I am a passionate and innovative leader in customer experience and CRM. I have a proven track record of designing, implementing, and improving customer journeys and processes, as well as developing and managing CRM tools and services. I enjoy working with diverse and cross-functional teams, and I always strive to align my actions with the organization's vision and values. In my most recent role as Responsable Systèmes et Process at Sanef, I contributed to the (re)definition of the customer experience and relationship strategy, coordinated the interactions with other departments, and ensured the quality and use of data. I also led the business project of creating an in-house CRM, from expressing the use cases and specifications, to testing the user and client interfaces, to producing and delivering the training materials. Additionally, I was involved in the project of transforming the toll payment system to a free-flow model, where I implemented a CRM, defined the sales and customer service processes, created the customer support materials, and analyzed the customer feedback. Throughout these projects, I leveraged my skills in customer relations, journey mapping, and CRM to deliver value to the customers and the organization. Sanef Groupe

• What industry does Hélène Zawada currently work in?

  Hélène Zawada currently works in the
  Sanef Groupe

• What is Hélène Zawada's area of expertise?

  Hélène Zawada specializes in
  With over 15 years of experience in the telecommunications industry, I am a passionate and innovative leader in customer experience and CRM. I have a proven track record of designing, implementing, and improving customer journeys and processes, as well as developing and managing CRM tools and services. I enjoy working with diverse and cross-functional teams, and I always strive to align my actions with the organization's vision and values. In my most recent role as Responsable Systèmes et Process at Sanef, I contributed to the (re)definition of the customer experience and relationship strategy, coordinated the interactions with other departments, and ensured the quality and use of data. I also led the business project of creating an in-house CRM, from expressing the use cases and specifications, to testing the user and client interfaces, to producing and delivering the training materials. Additionally, I was involved in the project of transforming the toll payment system to a free-flow model, where I implemented a CRM, defined the sales and customer service processes, created the customer support materials, and analyzed the customer feedback. Throughout these projects, I leveraged my skills in customer relations, journey mapping, and CRM to deliver value to the customers and the organization.

• Which languages does Hélène Zawada speak? 

  Hélène Zawada speaks the following languages:
  No languages available.

• Which industries has Hélène Zawada previously worked in?   

  Hélène Zawada has prior experience in the following industries:
  Sanef Groupe , Sanef Groupe , Sanef , Orange Ft

• What is Hélène Zawada’s work experience?  

  Hélène Zawada has the following professional experience:
  Sanef Groupe , Sanef Groupe , Sanef , Orange Ft .

• How can I find Hélène Zawada on LinkedIn?  

  You can view Hélène Zawada’s
  LinkedIn profile at LinkedIn URL.

• What are Hélène Zawada’s work email addresses?  

  Hélène Zawada’s work email addresses are
  [email protected] .

• What company does Hélène Zawada work for?  

  Hélène Zawada works at
  Sanef Groupe