
Ian Schmehl
I have extensive experience across customer care, technical operations, product development & delivery, and sales backed by the... | Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States
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Ian Schmehl’s Emails is****@at****.com
Ian Schmehl’s Phone Numbers No phone number available.
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Ian Schmehl’s Location Dallas-Fort Worth Metroplex, Dallas-Fort Worth Metroplex, United States
Ian Schmehl’s Expertise I have extensive experience across customer care, technical operations, product development & delivery, and sales backed by the ability to envision and steer execution of multiyear strategies to achieve ambitious goals. During my career I have made numerous long-standing contributions to elevate customer satisfaction and success by leading high-performing teams in bilingual contact centers, solutions development, network operations, and other business areas. I have a passion for driving digital innovation and adoption to improve internal productivity and provide customers with new services and products to maintain a strong advantage in a competitive market. I am adept at establishing, launching, and scaling operations, including defining processes and recruiting high-caliber staff. In addition, I am cost-conscious and continuously seek ways to improve performance and reduce waste through enhanced training, better hiring practices, and technical changes. My track record includes cutting headcount from 8K to 3K and reducing the operating budget by 38% while handling a massive increase of 2M customers. In addition, I have opened new contact centers, managed post-merger integrations, and played a key role in penetrating emerging markets. Always open to growing my network, I welcome connections from other customer experience and digital transformation strategists. Thank you for visiting my profile.
Ian Schmehl’s Current Industry State Farm
Ian
Schmehl’s Prior Industry
At And T
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University Of Houston Ct Bauer College Of Business
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State Farm
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Work Experience

State Farm
Operations Vice President - Enterprise Operations
Fri Oct 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
At And T
Vice President - Direct Sales - AT&T Sales and Distribution
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
University Of Houston Ct Bauer College Of Business
Advisory Panel - Customer Experience Program
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Vice President, Sales, Service, and Digital Operations – AT&T Mexico
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Assistant Vice President, Call Center - AT&T Finance
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Assistant Vice President, Customer Contract Transformation – AT&T Finance
Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
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Director, API Ecosystem - AT&T Emerging Business Markets
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
At And T
Director, DevOps - AT&T Emerging Business Markets
Fri Feb 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
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Director, Network Operations Center – AT&T Network Operations
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
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Director, Southwest Region – AT&T Labor Relations
Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)