Iek Tripathi
22+ years of Experience in Telecom Verticals of Retail (Telephony, Mobility, Internet ) Enterprise, Wholesale data & Voice,... | Mumbai, Maharashtra, India
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Iek Tripathi’s Emails vi****@ta****.com
Iek Tripathi’s Phone Numbers No phone number available.
Social Media
Iek Tripathi’s Location Mumbai, Maharashtra, India
Iek Tripathi’s Expertise 22+ years of Experience in Telecom Verticals of Retail (Telephony, Mobility, Internet ) Enterprise, Wholesale data & Voice, UCC Services, Managed Services Hosting & Security. Certified Lean Six Sigma Black Belt, Certified Process Practitioner, TL9000 (Qwest) Certified Lead Auditor, Certified Lead Auditor on ISO 140001 and Business Process Framework (eTOM), CXPA Masterclass (CCXP) overall experience in Customer Service Analytics, Service Operations, Quality & analytics, Quality Audits using AIMIL, Management reporting standardization and Automation using BI, Customer Experience Management, Voice of Customer, VoC Design & Measurement - NPS, CSAT, Customer Effort Score, Best Practices - Benchmarking, Productivity Measurement & Improvement, Cross-Functional Projects, Team Leadership, Stakeholder Management, Change & Conflict Management.
Iek Tripathi’s Current Industry Tata Communications
Iek
Tripathi’s Prior Industry
Yeti International
|
Airtel
|
Cin Shyam Software Solutions
|
Hfcl Connect
|
Reliance Communications
|
Tata Communications
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Work Experience
Tata Communications
Service Measurement, Service Quality, Customer Experience, Voc & Analytics, Project Management
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Reliance Communications
Customer Service & Operations -
Tue Jul 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Hfcl Connect
Customer Service
Mon Oct 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Cin Shyam Software Solutions
Oss, Crm & Contact Center Management
Mon May 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Airtel
Customer Service
Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Yeti International
Project Management
Tue Jul 01 1997 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Iek Tripathi Email Addresses
FAQ About Iek Tripathi
-
Iek Tripathi is located at
Mumbai, Maharashtra, India -
Iek Tripathi is a
22+ years of Experience in Telecom Verticals of Retail (Telephony, Mobility, Internet ) Enterprise, Wholesale data & Voice, UCC Services, Managed Services Hosting & Security. Certified Lean Six Sigma Black Belt, Certified Process Practitioner, TL9000 (Qwest) Certified Lead Auditor, Certified Lead Auditor on ISO 140001 and Business Process Framework (eTOM), CXPA Masterclass (CCXP) overall experience in Customer Service Analytics, Service Operations, Quality & analytics, Quality Audits using AIMIL, Management reporting standardization and Automation using BI, Customer Experience Management, Voice of Customer, VoC Design & Measurement - NPS, CSAT, Customer Effort Score, Best Practices - Benchmarking, Productivity Measurement & Improvement, Cross-Functional Projects, Team Leadership, Stakeholder Management, Change & Conflict Management. Tata Communications -
Iek Tripathi currently works in the
Tata Communications -
Iek Tripathi specializes in
22+ years of Experience in Telecom Verticals of Retail (Telephony, Mobility, Internet ) Enterprise, Wholesale data & Voice, UCC Services, Managed Services Hosting & Security. Certified Lean Six Sigma Black Belt, Certified Process Practitioner, TL9000 (Qwest) Certified Lead Auditor, Certified Lead Auditor on ISO 140001 and Business Process Framework (eTOM), CXPA Masterclass (CCXP) overall experience in Customer Service Analytics, Service Operations, Quality & analytics, Quality Audits using AIMIL, Management reporting standardization and Automation using BI, Customer Experience Management, Voice of Customer, VoC Design & Measurement - NPS, CSAT, Customer Effort Score, Best Practices - Benchmarking, Productivity Measurement & Improvement, Cross-Functional Projects, Team Leadership, Stakeholder Management, Change & Conflict Management. -
Iek Tripathi speaks the following languages:
No languages available. -
Iek Tripathi has prior experience in the following industries:
Reliance Communications , Hfcl Connect , Cin Shyam Software Solutions , Airtel , Yeti International -
Iek Tripathi has the following professional experience:
Tata Communications , Reliance Communications , Hfcl Connect , Cin Shyam Software Solutions , Airtel , Yeti International . -
You can view Iek Tripathi’s
LinkedIn profile at LinkedIn URL. -
Iek Tripathi’s work email addresses are
[email protected] . -
Iek Tripathi works at
Tata Communications
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