Iris Yip iris.yip@ikea.com & | I am a highly driven and self-assured Customer Services Team Leader with a proven track record in people management. I lead a team of six professionals, overseeing all customer enquiries and complaints across Omani channels. My expertise lies in effectively leading teams to enhance performance, foster customer loyalty, and cultivate valuable partnerships with internal and external stakeholders. With extensive experience in project management, I have successfully overseen the development of the chatbot for the customer service centre, resulting in improved user experiences for internal and external customers. Furthermore, my expertise as a duty manager in a call centre setting has allowed me to adeptly monitor and manage daily operations involving a team of 50 individuals. I am confident in my abilities to deliver exceptional results and positively impact your organization.

Iris Yip

I am a highly driven and self-assured Customer Services Team Leader with a proven track record in people...

Hong Kong

*50 free lookup(s) per month.

No credit card required.

Iris Yip’s Emails [email protected]

Iris Yip’s Phone Numbers No phone number available.

Social Media

Iris Yip’s Location Hong Kong

Iris Yip’s Expertise I am a highly driven and self-assured Customer Services Team Leader with a proven track record in people management. I lead a team of six professionals, overseeing all customer enquiries and complaints across Omani channels. My expertise lies in effectively leading teams to enhance performance, foster customer loyalty, and cultivate valuable partnerships with internal and external stakeholders. With extensive experience in project management, I have successfully overseen the development of the chatbot for the customer service centre, resulting in improved user experiences for internal and external customers. Furthermore, my expertise as a duty manager in a call centre setting has allowed me to adeptly monitor and manage daily operations involving a team of 50 individuals. I am confident in my abilities to deliver exceptional results and positively impact your organization.

Iris Yip’s Current Industry Ikea

Not the Iris Yip you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Ikea

Cuatomer Support Team Leader, Omni Channel

Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Ikea

Customer Support Team Leader, Aftersales

Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Golden Emperor Properties

Client Services Manager

Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Asf

Sales Manager

Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)

Agile Property Holdings

Property Consultant

Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)

Agile Property Holdings

Part Time Property Event Assistant

Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Ubm Asia

Senior Account Executive

Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)

Paypal

Business Consultant

Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Asia City Media

Classified Sales Executive

Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Apple Daily

Account Executive

Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Jardine Airport Service

Passenger Services Officer

Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Hong Kong Dragon Airlines

Crew Controller

Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Iris Yip

Iris Yip is located at
Hong Kong

Iris Yip is a
I am a highly driven and self-assured Customer Services Team Leader with a proven track record in people management. I lead a team of six professionals, overseeing all customer enquiries and complaints across Omani channels. My expertise lies in effectively leading teams to enhance performance, foster customer loyalty, and cultivate valuable partnerships with internal and external stakeholders. With extensive experience in project management, I have successfully overseen the development of the chatbot for the customer service centre, resulting in improved user experiences for internal and external customers. Furthermore, my expertise as a duty manager in a call centre setting has allowed me to adeptly monitor and manage daily operations involving a team of 50 individuals. I am confident in my abilities to deliver exceptional results and positively impact your organization. Ikea

Iris Yip currently works in the
Ikea

Iris Yip specializes in
I am a highly driven and self-assured Customer Services Team Leader with a proven track record in people management. I lead a team of six professionals, overseeing all customer enquiries and complaints across Omani channels. My expertise lies in effectively leading teams to enhance performance, foster customer loyalty, and cultivate valuable partnerships with internal and external stakeholders. With extensive experience in project management, I have successfully overseen the development of the chatbot for the customer service centre, resulting in improved user experiences for internal and external customers. Furthermore, my expertise as a duty manager in a call centre setting has allowed me to adeptly monitor and manage daily operations involving a team of 50 individuals. I am confident in my abilities to deliver exceptional results and positively impact your organization.

Iris Yip speaks the following languages:
No languages available.

Iris Yip has prior experience in the following industries:
Ikea , Golden Emperor Properties , Asf , Agile Property Holdings , Agile Property Holdings , Ubm Asia , Paypal , Asia City Media , Apple Daily , Jardine Airport Service , Hong Kong Dragon Airlines

Iris Yip has the following professional experience:
Ikea , Ikea , Golden Emperor Properties , Asf , Agile Property Holdings , Agile Property Holdings , Ubm Asia , Paypal , Asia City Media , Apple Daily , Jardine Airport Service , Hong Kong Dragon Airlines .