[email protected] & No phone number available.

Isabela Settanni

Expertise in providing strategic services for customers of various nationalities and cultures in the luxury market and tourism... | Cloudbeds, 71 Rua Claudio Soares, Brazil

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Isabela Settanni’s Emails [email protected]

Isabela Settanni’s Phone Numbers No phone number available.

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Isabela Settanni’s Location Cloudbeds, 71 Rua Claudio Soares, Brazil

Isabela Settanni’s Expertise Expertise in providing strategic services for customers of various nationalities and cultures in the luxury market and tourism segment in national and multinational companies such as Emirates, Royal Caribbean, and Costa Cruzeiros, having visited more than 70 countries. Trilingual consulting services as the focal point between internal and external customers. Developing improvements to processes and products while identifying solutions and insights for solving problems. Working with a focus on customers’ success, understanding their needs, questions, and complaints. Ensuring the satisfaction and maintaining the relationship focusing on customer’s perception of value and solution. Knowledge about the method of identifying points of dissatisfaction and pains from users, applying Design Thinking to seek solutions with the areas involved and in carrying out qualitative and quantitative research. Study on data analysis and business models, desk research, and benchmarking. Solid understanding about the development of personas, the customer journey, Storytelling, navigation map, flowcharts, and usability tests. Broad background in the areas of sales, negotiation, and prospecting new suppliers, external customers, and partners. Good relationship with hotels and service providers worldwide. Understanding demands while managing and monitoring success metrics to follow-up on the delivery of services contracted by the client.

Isabela Settanni’s Current Industry Cloudbeds

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Work Experience

Cloudbeds

Associate Product Manager

Mon Apr 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Cloudbeds

Customer Support Lead

Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Cloudbeds

Bilingual Customer Coach

Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)

Teresa Perez Tours

Mid-Level Operations Consultant

Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Emirates

Business Class Cabin Crew

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Mello Faro Turismo E Viagens

International Meeting Assistant

Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Royal Caribbean Cruises

Retail Sales Associate

Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Costa Crociere

Cocktail Waitress

Wed Dec 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Isabela Settanni Email Addresses

[email protected] Email

Isabela Settanni Phone Number

No phone number available. Phone number

FAQ About Isabela Settanni

Isabela Settanni is located at
Cloudbeds, 71 Rua Claudio Soares, Brazil

Isabela Settanni is a
Expertise in providing strategic services for customers of various nationalities and cultures in the luxury market and tourism segment in national and multinational companies such as Emirates, Royal Caribbean, and Costa Cruzeiros, having visited more than 70 countries. Trilingual consulting services as the focal point between internal and external customers. Developing improvements to processes and products while identifying solutions and insights for solving problems. Working with a focus on customers’ success, understanding their needs, questions, and complaints. Ensuring the satisfaction and maintaining the relationship focusing on customer’s perception of value and solution. Knowledge about the method of identifying points of dissatisfaction and pains from users, applying Design Thinking to seek solutions with the areas involved and in carrying out qualitative and quantitative research. Study on data analysis and business models, desk research, and benchmarking. Solid understanding about the development of personas, the customer journey, Storytelling, navigation map, flowcharts, and usability tests. Broad background in the areas of sales, negotiation, and prospecting new suppliers, external customers, and partners. Good relationship with hotels and service providers worldwide. Understanding demands while managing and monitoring success metrics to follow-up on the delivery of services contracted by the client. Cloudbeds

Isabela Settanni currently works in the
Cloudbeds

Isabela Settanni specializes in
Expertise in providing strategic services for customers of various nationalities and cultures in the luxury market and tourism segment in national and multinational companies such as Emirates, Royal Caribbean, and Costa Cruzeiros, having visited more than 70 countries. Trilingual consulting services as the focal point between internal and external customers. Developing improvements to processes and products while identifying solutions and insights for solving problems. Working with a focus on customers’ success, understanding their needs, questions, and complaints. Ensuring the satisfaction and maintaining the relationship focusing on customer’s perception of value and solution. Knowledge about the method of identifying points of dissatisfaction and pains from users, applying Design Thinking to seek solutions with the areas involved and in carrying out qualitative and quantitative research. Study on data analysis and business models, desk research, and benchmarking. Solid understanding about the development of personas, the customer journey, Storytelling, navigation map, flowcharts, and usability tests. Broad background in the areas of sales, negotiation, and prospecting new suppliers, external customers, and partners. Good relationship with hotels and service providers worldwide. Understanding demands while managing and monitoring success metrics to follow-up on the delivery of services contracted by the client.

Isabela Settanni speaks the following languages:
No languages available.

Isabela Settanni has prior experience in the following industries:
Cloudbeds , Cloudbeds , Teresa Perez Tours , Emirates , Mello Faro Turismo E Viagens , Royal Caribbean Cruises , Costa Crociere

Isabela Settanni has the following professional experience:
Cloudbeds , Cloudbeds , Cloudbeds , Teresa Perez Tours , Emirates , Mello Faro Turismo E Viagens , Royal Caribbean Cruises , Costa Crociere .