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Itishri Kakkar

Seasoned professional with around 13 years of experience working with Tier 1 & 2 clientele along with startups,... | Chandigarh, Chandigarh, India

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Itishri Kakkar’s Emails it****@in****.in

Itishri Kakkar’s Phone Numbers No phone number available.

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Itishri Kakkar’s Location Chandigarh, Chandigarh, India

Itishri Kakkar’s Expertise Seasoned professional with around 13 years of experience working with Tier 1 & 2 clientele along with startups, in a customer/client eccentric environment. Well versed in end-to-end customer management from documentation to on boarding, training and escalation management that eventually results into revenue growth through renewals and net new business. I am at my best when I am continually tackling complex issues, discovering new ideas and solutions, and creating new business opportunities. My past experiences include client relationship, customer advocacy, team management, IT recruitment, customer advocacy, CSAT and NPS. Highlights: Dazzled 6 client accounts in a high-volume IT business in last 1.5 years. Worked with cross-functional teams to improve customer satisfaction 35% through better requirements gathering. Slashed client complaints by 28%. Forged alliances with key vendors to pass 20% cost savings on to customers. Leveraged Hub Spot to automate repetitive CRM tasks, cutting wasted time 30%. Continuously praised by the customers for delivering results.

Itishri Kakkar’s Current Industry Birdeye

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Work Experience

Birdeye

Sr. Customer Success Manager SaaS-Onboarding and implementation B2B B2C

Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Beyond Codes

Customer Success Manager/Key Client Partner

Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Cerebra Consulting

Lead-Talent Aquisition and Customer Success(360 degree Role)

Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Nea Consulting

Account Relationship Manager

Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)

Wipro

Customer Care Advocate-Work Force Management

Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Wipro

Client Relationship Manager- Consumer Marketing

Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)

Wipro Bpo

Customer Service Specialist

Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

Red Rose Public Senior Secondary School

Assistant Teacher

Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

Itishri Kakkar Email Addresses

[email protected] Email

Itishri Kakkar Phone Number

No phone number available. Phone number

FAQ About Itishri Kakkar

Itishri Kakkar is located at
Chandigarh, Chandigarh, India

Itishri Kakkar is a
Seasoned professional with around 13 years of experience working with Tier 1 & 2 clientele along with startups, in a customer/client eccentric environment. Well versed in end-to-end customer management from documentation to on boarding, training and escalation management that eventually results into revenue growth through renewals and net new business. I am at my best when I am continually tackling complex issues, discovering new ideas and solutions, and creating new business opportunities. My past experiences include client relationship, customer advocacy, team management, IT recruitment, customer advocacy, CSAT and NPS. Highlights: Dazzled 6 client accounts in a high-volume IT business in last 1.5 years. Worked with cross-functional teams to improve customer satisfaction 35% through better requirements gathering. Slashed client complaints by 28%. Forged alliances with key vendors to pass 20% cost savings on to customers. Leveraged Hub Spot to automate repetitive CRM tasks, cutting wasted time 30%. Continuously praised by the customers for delivering results. Birdeye

Itishri Kakkar currently works in the
Birdeye

Itishri Kakkar specializes in
Seasoned professional with around 13 years of experience working with Tier 1 & 2 clientele along with startups, in a customer/client eccentric environment. Well versed in end-to-end customer management from documentation to on boarding, training and escalation management that eventually results into revenue growth through renewals and net new business. I am at my best when I am continually tackling complex issues, discovering new ideas and solutions, and creating new business opportunities. My past experiences include client relationship, customer advocacy, team management, IT recruitment, customer advocacy, CSAT and NPS. Highlights: Dazzled 6 client accounts in a high-volume IT business in last 1.5 years. Worked with cross-functional teams to improve customer satisfaction 35% through better requirements gathering. Slashed client complaints by 28%. Forged alliances with key vendors to pass 20% cost savings on to customers. Leveraged Hub Spot to automate repetitive CRM tasks, cutting wasted time 30%. Continuously praised by the customers for delivering results.

Itishri Kakkar speaks the following languages:
No languages available.

Itishri Kakkar has prior experience in the following industries:
Beyond Codes , Cerebra Consulting , Nea Consulting , Wipro , Wipro , Wipro Bpo , Red Rose Public Senior Secondary School

Itishri Kakkar has the following professional experience:
Birdeye , Beyond Codes , Cerebra Consulting , Nea Consulting , Wipro , Wipro , Wipro Bpo , Red Rose Public Senior Secondary School .