
Jake Ford
Why is the sky blue? Where do the freshest coffee beans come from? Why do people tend to... | Bellevue, Washington, United States
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Jake Ford’s Emails jf****@st****.com
Jake Ford’s Phone Numbers No phone number available.
Social Media
Jake Ford’s Location Bellevue, Washington, United States
Jake Ford’s Expertise Why is the sky blue? Where do the freshest coffee beans come from? Why do people tend to associate the color red with hunger? Being inquisitive has been in my nature since I was young. I can't rest until I find a "why", and I'm a problem solver by trade. Honing this innate sense of curiosity, I've been able to solve complex business problems and coach others on how to be thoughtful customer experience leaders. I can synthesize data to create holistic and beautiful stories, showing a customer's journey. 📊 I've crafted several metrics that show the health of user and customer experience—every journey is different, and metrics should reflect that. 🔎 I'm thorough—I use data to influence my decisions, and I validate my sources. I'm also not afraid to jump into data tables in Snowflake to create my own SQL queries. 📈 I build intuitive dashboards in data visualization tools like Looker, Tableau, and Google Sheets. I'm customer experience obsessed. 🤝 I build relationships across domains of expertise to get consensus on solution building. ✍️ I shape finely-crafted user experiences, whether that's influencing the development of simpler experiences in an app, or developing meaningful escalation processes for when products don't work as expected. 🥇 I put customer needs first, and champion their experience in every conversation and decision. I don't rest until there are good solutions, and I'll move mountains with internal teams to make the best decision for customers. I'm not afraid to take risks and I lead by example, creating a safe learning environment for others. 🧪 I try new things and I like to experiment—I like to be an early adopter for innovations to be a trend setter (not a trend follower). 💡 I encourage and coach others, share lessons learned, and encourage them to take informed risks on new ideas. 🏃 I put team first—I jump in where people need me and nothing is beneath me. If you're someone who's curious like me, reach out—I'd love to see what we can learn from each other. Professional Skills Community building Social media care Content writing Process automation Customer experience Process design Workforce management planning Social listening Team building Career development planning Customer success Data analysis CRM management Vendor management Domain knowledge Financial Tech Telecom HR Tech Software as a service (SaaS) E-Commerce
Jake Ford’s Current Industry Chime
Jake
Ford’s Prior Industry
T Mobile
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Stripe
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Figure
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Zeal
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Chime
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Work Experience

Chime
Manager, Social Experience
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Chime
Social Operations Lead
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Zeal
Senior Technical Customer Support Manager
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Figure
Customer Engagement Manager
Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Stripe
Program Manager, User Communities
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Stripe
Community Strategist
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Senior Social Media Manager
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Manager, Social Listening
Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Social Media Manager
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Social Media Coach
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Executive Social Media Specialist
Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Social Media Specialist
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Solution Center Specialist
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
T Mobile
Technical Support Representative
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)