James Fletcher

FAQ About James Fletcher

• What is James Fletcher's address?

  James Fletcher is located at
  Sheffield, Sheffield, United Kingdom

• What is James Fletcher's job title?

  James Fletcher is a
  Experienced manager who has delivered both sales and customer service in a challenging and changing environment. Enjoys coaching and developing staff to help them achieve their potential. Skills & Achievements Leadership & Coaching Sales professional with strong record of exceeding team sales targets achieved through coaching and motivating staff Performance management of staff through observations, feedback and regular reviews Development provided to staff tailored to individual learning styles Took over struggling branches and turned both around to achieve sales targets within 6 months through tailored development and changing people’s perceptions Relationship Building Enjoys building long standing customer relationships to aid customer retention Builds strong performing teams through delegation and empowering staff to make decisions Communication Delivery of presentations to customers and colleagues to help inform and influence their decisions Formulation and delivery of training courses to staff to increase their knowledge and skills Customer Service As a result of staff development delivered customer satisfaction score of 97% Delivered customer service improvements, that lead to a 5% increase in Area mystery shop scores through improvement of processes to ensure agreed customer follow ups were made Analytical Interprets data to look at customer trends, identify staff development and make informed decisions in relation to business goals Sales Recognised for being one of top 200 performers in a business of 12000 employees Nottingham Building Society

• What industry does James Fletcher currently work in?

  James Fletcher currently works in the
  Nottingham Building Society

• What is James Fletcher's area of expertise?

  James Fletcher specializes in
  Experienced manager who has delivered both sales and customer service in a challenging and changing environment. Enjoys coaching and developing staff to help them achieve their potential. Skills & Achievements Leadership & Coaching Sales professional with strong record of exceeding team sales targets achieved through coaching and motivating staff Performance management of staff through observations, feedback and regular reviews Development provided to staff tailored to individual learning styles Took over struggling branches and turned both around to achieve sales targets within 6 months through tailored development and changing people’s perceptions Relationship Building Enjoys building long standing customer relationships to aid customer retention Builds strong performing teams through delegation and empowering staff to make decisions Communication Delivery of presentations to customers and colleagues to help inform and influence their decisions Formulation and delivery of training courses to staff to increase their knowledge and skills Customer Service As a result of staff development delivered customer satisfaction score of 97% Delivered customer service improvements, that lead to a 5% increase in Area mystery shop scores through improvement of processes to ensure agreed customer follow ups were made Analytical Interprets data to look at customer trends, identify staff development and make informed decisions in relation to business goals Sales Recognised for being one of top 200 performers in a business of 12000 employees

• Which languages does James Fletcher speak? 

  James Fletcher speaks the following languages:
  No languages available.

• Which industries has James Fletcher previously worked in?   

  James Fletcher has prior experience in the following industries:
  The Co Operative Banking , Britannia Building Society , Britannia Building Society

• What is James Fletcher’s work experience?  

  James Fletcher has the following professional experience:
  Nottingham Building Society , Nottingham Building Society , The Nottingham Building Society , The Co Operative Banking , Britannia Building Society , Britannia Building Society .

• How can I find James Fletcher on LinkedIn?  

  You can view James Fletcher’s
  LinkedIn profile at LinkedIn URL.

• What are James Fletcher’s work email addresses?  

  James Fletcher’s work email addresses are
  [email protected].

• What company does James Fletcher work for?  

  James Fletcher works at
  Nottingham Building Society