ja****@nr****.coop & No phone number available.

James Tharpe

Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Adept... | Raleigh, North Carolina, United States

*50 free lookup(s) per month.

No credit card required.

James Tharpe’s Emails ja****@nr****.coop

James Tharpe’s Phone Numbers No phone number available.

Social Media

James Tharpe’s Location Raleigh, North Carolina, United States

James Tharpe’s Expertise Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Adept at being an amiable provider of invaluable services needed to keep businesses up and running. These things are all made possible by the ability to exude excellent communicative and interpersonal skills, quality assurance, and being gifted with the ability to be easily trained in learning a multitude of systems and tools. IT Technician Experience From NRTC - Responded to assistance requests from both residential and business customers and directed them through basic troubleshooting tasks. - Explained technology-related details in easy-to-understand terms making it simpler for individuals from different backgrounds to comprehend. - Handled calls for customers across over 50+ different members. - Performed troubleshooting on networking and connectivity issues to restore connections and network access. - Skilled in utilizing tools such as Calix Cloud, Intertech, Smart RG, Plume, Omnia, NOC360, various iVue ticketing systems, and more. - Consulted via telephone/chat to understand user problems, run through testing scripts and ask probing questions to locate root causes. - Used computer remote software to remote into both residential/business customers' internet equipment and email to fix connectivity issues and email server settings. - Resolved and escalated tickets for issues regarding internet service connectivity and performance, landline phones, cellular networks, emails, and cable television. - Communicated with customers to provide up-to-date information on incident progress and resolution timeframe estimates. - Updated, responded to and or escalated tickets based on severity and internal policies. - Notified customers of impending changes and outages to prevent unexpected service disruptions.

James Tharpe’s Current Industry Apple

James Tharpe’s Prior Industry
Nrtc | Apple

Not the James Tharpe you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Apple

Tier 1 ACPR ADPS

Mon Jul 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Apple

Tier 1 iOS/Mac+ Technical Advisor

Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Nrtc

IT Support Technician

Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

James Tharpe Email Addresses

ja****@nr****.coop Work Email

ja****@nr****.coop Personal Email

FAQ About James Tharpe

James Tharpe is located at
Raleigh, North Carolina, United States

James Tharpe is a
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Adept at being an amiable provider of invaluable services needed to keep businesses up and running. These things are all made possible by the ability to exude excellent communicative and interpersonal skills, quality assurance, and being gifted with the ability to be easily trained in learning a multitude of systems and tools. IT Technician Experience From NRTC - Responded to assistance requests from both residential and business customers and directed them through basic troubleshooting tasks. - Explained technology-related details in easy-to-understand terms making it simpler for individuals from different backgrounds to comprehend. - Handled calls for customers across over 50+ different members. - Performed troubleshooting on networking and connectivity issues to restore connections and network access. - Skilled in utilizing tools such as Calix Cloud, Intertech, Smart RG, Plume, Omnia, NOC360, various iVue ticketing systems, and more. - Consulted via telephone/chat to understand user problems, run through testing scripts and ask probing questions to locate root causes. - Used computer remote software to remote into both residential/business customers' internet equipment and email to fix connectivity issues and email server settings. - Resolved and escalated tickets for issues regarding internet service connectivity and performance, landline phones, cellular networks, emails, and cable television. - Communicated with customers to provide up-to-date information on incident progress and resolution timeframe estimates. - Updated, responded to and or escalated tickets based on severity and internal policies. - Notified customers of impending changes and outages to prevent unexpected service disruptions. Apple

James Tharpe currently works in the
Apple

James Tharpe specializes in
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Adept at being an amiable provider of invaluable services needed to keep businesses up and running. These things are all made possible by the ability to exude excellent communicative and interpersonal skills, quality assurance, and being gifted with the ability to be easily trained in learning a multitude of systems and tools. IT Technician Experience From NRTC - Responded to assistance requests from both residential and business customers and directed them through basic troubleshooting tasks. - Explained technology-related details in easy-to-understand terms making it simpler for individuals from different backgrounds to comprehend. - Handled calls for customers across over 50+ different members. - Performed troubleshooting on networking and connectivity issues to restore connections and network access. - Skilled in utilizing tools such as Calix Cloud, Intertech, Smart RG, Plume, Omnia, NOC360, various iVue ticketing systems, and more. - Consulted via telephone/chat to understand user problems, run through testing scripts and ask probing questions to locate root causes. - Used computer remote software to remote into both residential/business customers' internet equipment and email to fix connectivity issues and email server settings. - Resolved and escalated tickets for issues regarding internet service connectivity and performance, landline phones, cellular networks, emails, and cable television. - Communicated with customers to provide up-to-date information on incident progress and resolution timeframe estimates. - Updated, responded to and or escalated tickets based on severity and internal policies. - Notified customers of impending changes and outages to prevent unexpected service disruptions.