
Jas Singh
A customer strategy and business leader with 17 years experience of working in a regulated environment. Delivering a... | West Bromwich, England, United Kingdom
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Jas Singh’s Emails ja****@br****.co
Jas Singh’s Phone Numbers No phone number available.
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Jas Singh’s Location West Bromwich, England, United Kingdom
Jas Singh’s Expertise A customer strategy and business leader with 17 years experience of working in a regulated environment. Delivering a sustainable step change in customer satisfaction, retention and business growth and subsequently recognised by industry leading external awards; Landlords & Letting UK awards 2014 & highly commended during the UK CCMA awards 2016. An adaptable professional with experience in managing and leading multiple projects within a heavily influenced Trade Union environment including designing, implementing and measuring industry recognised CSAT performance, working with external consultancies/insight agencies, product & propositions development, operational & preparation lead for external regulatory visits, implementing new systems, restructures, site closures, business change and employee engagement. A natural leader with a collaborative and approachable style who thrives on a challenge and delivering in a fast paced environment. The breadth of experience includes successfully coaching and leading a c135fte strong team, shaping and implementing how we interact with high value clients (c1.5k+ property portfolios) as well as partnering the senior leadership team with strategic programs of work. A strong influencer who offers appropriate challenge to stakeholders whilst staying true to my DNA; the voice of the customer and employee conscientious with everything I do. Key skills and abilities • Stakeholder management • Governance and project management • Preparation for regulatory visits (FCA) • Coaching and leading large teams • Customer and insight specialist • Developing and implementing compliant practices • Employee Engagement • Both field and office operational experience • Commercially astute • New systems implementation • Report writing and submissions to the FCA • Successful academic and professional career
Jas Singh’s Current Industry Hsbc
Jas
Singh’s Prior Industry
Hsbc
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Centrica British Gas
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Work Experience

Hsbc
Product Manager, Retail Banking Wealth Management
Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Hsbc
Customer Propositions Manager, Retail Banking Wealth Management
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Centrica British Gas
Senior Customer Experience Manager
Tue May 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Centrica British Gas
Business Manager
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Centrica British Gas
Resource And Customer Services Manager
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Centrica British Gas
National Support Delivery Manager
Mon Nov 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Hsbc
Product Manager, Retail Banking Wealth Management
— Present