Jeannette Bernard

FAQ About Jeannette Bernard

• What is Jeannette Bernard's address?

  Jeannette Bernard is located at
  Atlanta Metropolitan Area, Atlanta Metropolitan Area, United States

• What is Jeannette Bernard's job title?

  Jeannette Bernard is a
  As an innovative and proven product and service leader, I partner with diverse stakeholders to ensure products and services meet or exceed all client expectations, driving top- and bottom-line benefit by enabling add-on sales and lowering defects. Additionally, I excel in developing processes that propel operational readiness and performance to new levels while providing a set of standards, templates, and tools that enable successful project delivery and execution. I am currently serving as the Managing Business Consultant & Solutions Delivery Manager for Professional Services at NCR Corp., mentoring junior team members while managing project deliverables and collaboration with other teams. I excel in cultivating strong relationships with key clients, providing insights and strategic direction so they can optimize their platforms and realize the full scope of our products’ features and benefits. Highlights of my achievements include: • Directed multiple projects/engagements aimed at improving customer satisfaction for NCR Corp’s Professional Services, delivering an NPS score of 70+ while lifting quality to 90%+. • Enhanced the software delivery process for NCR cloud-hosted environments by automating release content, creating and managing JIRA System Dashboards, and reducing escalations. • Led 12 software support engineers in the US, India, and Philippines while working with a 7-member escalation team to handle solutions for 40+ customers at NCR Corp. • Applied Continuous Improvement (CI) methodologies and tools to NCR’s software development and support processes; submitted 21 suggestions over the course of six years with 18 being implemented to date. Early in my career, I proudly served in the US Air Force and earned an honorable discharge along with several awards. I completed my Bachelor's in Management/Computer Information Systems from Park University and completed a Medical Insurance Billing & Coding Diploma at Corinthian College. I also completed a SAFe Agilist (SA) 4.5 Certification and Leading SAFe Training credentials. If you'd like to learn more about my work or accomplishments - Let's Connect! Ncr

• What industry does Jeannette Bernard currently work in?

  Jeannette Bernard currently works in the
  Ncr

• What is Jeannette Bernard's area of expertise?

  Jeannette Bernard specializes in
  As an innovative and proven product and service leader, I partner with diverse stakeholders to ensure products and services meet or exceed all client expectations, driving top- and bottom-line benefit by enabling add-on sales and lowering defects. Additionally, I excel in developing processes that propel operational readiness and performance to new levels while providing a set of standards, templates, and tools that enable successful project delivery and execution. I am currently serving as the Managing Business Consultant & Solutions Delivery Manager for Professional Services at NCR Corp., mentoring junior team members while managing project deliverables and collaboration with other teams. I excel in cultivating strong relationships with key clients, providing insights and strategic direction so they can optimize their platforms and realize the full scope of our products’ features and benefits. Highlights of my achievements include: • Directed multiple projects/engagements aimed at improving customer satisfaction for NCR Corp’s Professional Services, delivering an NPS score of 70+ while lifting quality to 90%+. • Enhanced the software delivery process for NCR cloud-hosted environments by automating release content, creating and managing JIRA System Dashboards, and reducing escalations. • Led 12 software support engineers in the US, India, and Philippines while working with a 7-member escalation team to handle solutions for 40+ customers at NCR Corp. • Applied Continuous Improvement (CI) methodologies and tools to NCR’s software development and support processes; submitted 21 suggestions over the course of six years with 18 being implemented to date. Early in my career, I proudly served in the US Air Force and earned an honorable discharge along with several awards. I completed my Bachelor's in Management/Computer Information Systems from Park University and completed a Medical Insurance Billing & Coding Diploma at Corinthian College. I also completed a SAFe Agilist (SA) 4.5 Certification and Leading SAFe Training credentials. If you'd like to learn more about my work or accomplishments - Let's Connect!

• Which languages does Jeannette Bernard speak? 

  Jeannette Bernard speaks the following languages:
  No languages available.

• Which industries has Jeannette Bernard previously worked in?   

  Jeannette Bernard has prior experience in the following industries:
  Ncr , Ncr , Silvervine Software , United States Air Force

• What is Jeannette Bernard’s work experience?  

  Jeannette Bernard has the following professional experience:
  Ncr , Ncr , Silvervine Software , United States Air Force .

• How can I find Jeannette Bernard on LinkedIn?  

  You can view Jeannette Bernard’s
  LinkedIn profile at LinkedIn URL.

• What are Jeannette Bernard’s work email addresses?  

  Jeannette Bernard’s work email addresses are
  [email protected] .

• What company does Jeannette Bernard work for?  

  Jeannette Bernard works at
  Ncr