
Jemika Gannaban
I am an experienced English communication skills trainer with a demonstrated history of working in the outsourcing/offshoring industry... | Manila, Manila, Philippines
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Jemika Gannaban’s Emails je****@sy****.com
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Jemika Gannaban’s Location Manila, Manila, Philippines
Jemika Gannaban’s Expertise I am an experienced English communication skills trainer with a demonstrated history of working in the outsourcing/offshoring industry with a Bachelor of Science focused in Accounting from Pamantasan ng Lungsod ng Maynila, a city state University for scholars. For my school-required internship, I took a job as an accounting assistant and audit assistant for two separate firms/practices under the same CPA. I am skilled in employee training and monitoring in 3 modalities— phone, chat, and e-mail— and I am certified by my employer to train in a brick and mortar and virtual setting. My experience covers the onboarding, new hire, nesting, and production phases as I also have worked as a talent acquisition associate for a short time in late 2021 within the same company, and has handled mass hiring for ramping accounts. Prior to this, I have experienced conducting "Keep Warm" phone calls to new employees after their job offer signing. "Keep Warm" is an initiative wherein we would contact new employees to give them reminders regarding their new hire orientation and their requirements. This initiative also allows for them to ask questions between the JO and NHO period. I have also conducted my fair share of new hire orientations for multiple accounts. In terms of monitoring, my expertise is the internal communications scorecard, but I am also well-versed in Common European Framework of Reference for Languages (CEFR). Currently, I am one of the main calibrators for soft skill trainers. My duties include core calibrations with other main calibrators, dissemination of calibration samples, pre-calibration with trainer, calibration session with trainers, and results reporting. In addition to training, coaching, and monitoring, I have been functioning as a supervisor for my team of soft skills trainers since April of 2022. I have experience in coaching trainers, which would include monthly performance reviews, weekly coaching sessions, and overseeing projects (project management). I have also been certified as technical writer and instructional designer, and is a member of the company's Manila South Creators' Circle. Currently, I am functioning as one of the business unit's LMS admins and instructional designers.
Jemika Gannaban’s Current Industry Foundever
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Gannaban’s Prior Industry
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Work Experience

Foundever
English Coach
Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sykes
Junior English Coach
Mon Mar 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sykes
Communication Skills Trainer
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sykes
Customer Service Representative
Thu Nov 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Sykes
Junior English Coach
— Present