
Jeremy Ward
Customer-experience focused professional offering years of progressive leadership experience of a global work force. Driving improved customer experiences... | 1104 Trammel Court, Wake Forest, United States
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Jeremy Ward’s Emails je****@ne****.com
Jeremy Ward’s Phone Numbers No phone number available.
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Jeremy Ward’s Location 1104 Trammel Court, Wake Forest, United States
Jeremy Ward’s Expertise Customer-experience focused professional offering years of progressive leadership experience of a global work force. Driving improved customer experiences through developing and enabling teams to be creative and flexible in their approach to resolving customer concerns and building a trust between customers and the company. Skilled in analytics and identifying areas for process improvement and business efficiencies resulting in improved customer outcomes. _______________________________ Leadership Customer Relationship Management Effective Communication and Presentation Skills Technical Strength Strong Negotiation Skills Adaptability / Flexibility / Collaboration Change Management Crisis Management and Resolution Project Management Process Management Lean Six Sigma Kepner-Tregoe Resolve
Jeremy Ward’s Current Industry Red Hat
Jeremy
Ward’s Prior Industry
Nortel
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Genband
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Netapp
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Red Hat
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Work Experience

Red Hat
Manager Critical Accounts Program
Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Red Hat
Senior Critical Account Manager
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Netapp
Technical Support Manager
Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Netapp
Senior Customer Escalation Manager
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Netapp
Critical Case Program Manager
Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Genband
Senior Technical Support Manager
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Nortel
Business Operations Manager
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Nortel
Technical Support Manager
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Nortel
Support Team Leader
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)