
Joe Bain
Strategic professional with over 6 years of senior leadership experience and over 20 years of people management experience... | Wisconsin Rapids, Wisconsin, United States
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Joe Bain’s Emails jo****@re****.com
Joe Bain’s Phone Numbers No phone number available.
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Joe Bain’s Location Wisconsin Rapids, Wisconsin, United States
Joe Bain’s Expertise Strategic professional with over 6 years of senior leadership experience and over 20 years of people management experience in the EdTech SaaS, IS/IT, and Retail industries. Extensive experience building and refining 3-5 year strategic plans and collaborative project management to deliver those plans and large projects. Expertly skilled at managing top tier/revenue customers with high stakes situations and providing comprehensive partnership and support as well as mitigation and communications. Core Competencies: Support, Operations, and Customer Onboarding Leadership * Crisis Management * Risk Analysis * Strategy * Project Management * Quality Assurance * Hiring / Training / Development * Support and Time to Value KPIs What gives me joy in my work: Realizing a truly delightful customer experience leveraging technology and quality talent, by fostering a culture of supportive growth and empowering a successful team - my personal success is measured by ensuring each customer has a delightful and consultative experience above and beyond their expectations; and my team has the opportunity and support for an enjoyable and fulfilling career. My other key drivers of success: - Close partnership and collaboration across the organization - Laser-focused attention to budget and fiscal responsibility - Obsessive data analysis and data driven decision-making - A culture of growth and empowerment, through fresh ideas and inclusiveness - Leveraging effective process and accountability to ensure consistently high quality
Joe Bain’s Current Industry Wausau Supply
Joe
Bain’s Prior Industry
Spencer Gifts
|
Renaissance Learning
|
Wausau Supply
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Work Experience

Wausau Supply
Director of Customer Experience
Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Renaissance Learning
Senior Director of Customer Support
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Renaissance Learning
Director of Customer Support
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Renaissance Learning
Customer Support Manager
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Spencer Gifts
Store Manager / District Manager (Retail)
Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)