
Joe Failla
I am a Service Management professional with 20 years of industry experience delivering a wide range of IT... | Myer, 314-336 Bourke St, Australia
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Joe Failla’s Emails jo****@my****.com
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Joe Failla’s Location Myer, 314-336 Bourke St, Australia
Joe Failla’s Expertise I am a Service Management professional with 20 years of industry experience delivering a wide range of IT functions including IT operations, solution design, strategic project delivery, client relationship management and leading teams of technical and analytical personnel across information technology, banking, manufacturing, government and retail industries. I am a passionate IT Manager who manages the development, execution and support of IT environments. I have a drive to collaborate with staff to ensure that goals are achieved for them and the organisation I work. I enjoy building relationships with customers and peers to ensure success and quality outcomes. I get great pleasure with teams working together to achieve service improvement actions and the results are beneficial to all involved Skills • Customer service and building relationships • Applications and Infrastructure management • Telecommunications and Network Management • Decision making • Business continuity and disaster recovery planning • Enterprise project management • Compliance support • People management • Service improvement methods • ITIL principles • Major incident management • Mentoring team • Reporting and Metrics collation • Cost review and analysis • SLA management • Business opportunities • Contract Management • Financial Management
Joe Failla’s Current Industry Myer
Joe
Failla’s Prior Industry
Bank Of Melbourne
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Westpac
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Ibm
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Ibm Global Services
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Myer
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Work Experience

Myer
Infrastructure / Hosting and Service Support Manager at MYER
Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ibm Global Services
Service Delivery Manager - Myer
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Services
Service Delivery Manager - Victoria Police / Toyota
Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm Global Services
Technical Support Team Leader - Toyota
Wed Sep 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Technical Resource Technician
Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Ibm
Technical Support Lead - Westpac Account
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Westpac
Infrastructure Support Engineer
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of Melbourne
Network Support Operator / Service Desk Operator
Mon Jan 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)