
Johanna Vargas
Dedicated professional with 20+ years of experience in the shared services, financial, tourism, customer service industries; within the... | Costa Rica
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Johanna Vargas’s Emails jo****@ci****.com
Johanna Vargas’s Phone Numbers No phone number available.
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Johanna Vargas’s Location Costa Rica
Johanna Vargas’s Expertise Dedicated professional with 20+ years of experience in the shared services, financial, tourism, customer service industries; within the last 9 years, a Senior Training Manager providing top-level support to a growing company. Considered a strong leader, team player, results driven, effective communicator and goal oriented. Responsible for the development of a training team composed of Instructional Designers and Trainers; assess training needs of employees from different lines of business, develop and deliver training materials, support development of training plans and curriculum, interact and report to clients on training environment, successes and opportunities for development with the support of Quality Assurance, provide feedback, coaching, reporting on effectiveness, progress and improvements. Result-driven and effective problem solving skills Ability to deliver results in a fast paced environment Design development plans for performance outcomes Ability to manage conflict effectively Proven experience developing curricula for adult learning Knowledgeable in Six Sigma methodology US Citizenship
Johanna Vargas’s Current Industry Citi
Johanna
Vargas’s Prior Industry
Bank Of America
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Citi
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Work Experience

Citi
Senior Training Manager
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Citi
Training Manager
Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Trainer
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Instructor I
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Customer Service
Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)