jo****@ne****.co & 44844844****

John Mackie

Consumer Insight & Segmentation NPS/VOC & Consumer Experience Transformation Customer Journey Mapping & Design Customer... | United Kingdom

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John Mackie’s Emails jo****@ne****.co

John Mackie’s Phone Numbers 44844844****

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John Mackie’s Location United Kingdom

John Mackie’s Expertise Consumer Insight & Segmentation NPS/VOC & Consumer Experience Transformation Customer Journey Mapping & Design Customer Strategy (consumer & B2B) Product & Proposition development through to implementation UX, Digital Marketing and Social Listening Market data analysis Brand Management, Strategy and Identity Team leadership, transformation and development Cultural change Qualtrics Customer Duty A commercially astute senior Customer Insight and Experience leader who has advised a variety of international brands across multiple markets and sectors, including Retail, Financial Services, Tech and Entertainment. With a track record of helping large organisations transform insight to better inform brand strategy, customer propositions, marketing and culture. Armed with extensive knowledge of research techniques, I believe what matters is the action driven by insight, rather than the data itself. Achievements have been derived from a mix of tenacity, influence, collaboration, inclusivity, and by focusing on delivering what counts in demanding and complex environments. Antreas Athanassopoulos Deputy Chief Executive Officer at Eurobank Group Chief Transformation Officer, Digital, Retail Executive Member of BoD. Antreas managed John directly "John is a very energetic and experienced designing marketer. He combines mixed skills in marketing research, customer experience design and system design on customer insights utilisation. This capability is not widespread across industries. He is experienced across retail, technology and financial services industries. I have cooperated with John while we were both at DixonsCarphone for almost 6 years whilst he worked under my supervision for 3 years. I recommend John without hesitation for management roles in the aforementioned area

John Mackie’s Current Industry Pension Insurance

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Work Experience

Pension Insurance

Head of Customer Experience and Insight

Thu Feb 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Currys

Head of Insight and Customer Experience

Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Lloyds Banking

Head of Insight for GTB

Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Barclaycard

Global Head of Insights

Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Sony Electronics

Head of European Insight

Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)

Best Buy Europe

Brand and Retail Marketing Lead

Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Electronic Arts

Head of Insight

Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)

Sony Electronics

Senior Insight and Planning Manager

Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

John Mackie Email Addresses

jo****@ne****.co Work Email

jo****@ne****.co Personal Email

John Mackie Phone Number

44844844**** Phone number

FAQ About John Mackie

John Mackie is located at
United Kingdom

John Mackie is a
Consumer Insight & Segmentation NPS/VOC & Consumer Experience Transformation Customer Journey Mapping & Design Customer Strategy (consumer & B2B) Product & Proposition development through to implementation UX, Digital Marketing and Social Listening Market data analysis Brand Management, Strategy and Identity Team leadership, transformation and development Cultural change Qualtrics Customer Duty A commercially astute senior Customer Insight and Experience leader who has advised a variety of international brands across multiple markets and sectors, including Retail, Financial Services, Tech and Entertainment. With a track record of helping large organisations transform insight to better inform brand strategy, customer propositions, marketing and culture. Armed with extensive knowledge of research techniques, I believe what matters is the action driven by insight, rather than the data itself. Achievements have been derived from a mix of tenacity, influence, collaboration, inclusivity, and by focusing on delivering what counts in demanding and complex environments. Antreas Athanassopoulos Deputy Chief Executive Officer at Eurobank Group Chief Transformation Officer, Digital, Retail Executive Member of BoD. Antreas managed John directly "John is a very energetic and experienced designing marketer. He combines mixed skills in marketing research, customer experience design and system design on customer insights utilisation. This capability is not widespread across industries. He is experienced across retail, technology and financial services industries. I have cooperated with John while we were both at DixonsCarphone for almost 6 years whilst he worked under my supervision for 3 years. I recommend John without hesitation for management roles in the aforementioned area Pension Insurance

John Mackie currently works in the
Pension Insurance

John Mackie specializes in
Consumer Insight & Segmentation NPS/VOC & Consumer Experience Transformation Customer Journey Mapping & Design Customer Strategy (consumer & B2B) Product & Proposition development through to implementation UX, Digital Marketing and Social Listening Market data analysis Brand Management, Strategy and Identity Team leadership, transformation and development Cultural change Qualtrics Customer Duty A commercially astute senior Customer Insight and Experience leader who has advised a variety of international brands across multiple markets and sectors, including Retail, Financial Services, Tech and Entertainment. With a track record of helping large organisations transform insight to better inform brand strategy, customer propositions, marketing and culture. Armed with extensive knowledge of research techniques, I believe what matters is the action driven by insight, rather than the data itself. Achievements have been derived from a mix of tenacity, influence, collaboration, inclusivity, and by focusing on delivering what counts in demanding and complex environments. Antreas Athanassopoulos Deputy Chief Executive Officer at Eurobank Group Chief Transformation Officer, Digital, Retail Executive Member of BoD. Antreas managed John directly "John is a very energetic and experienced designing marketer. He combines mixed skills in marketing research, customer experience design and system design on customer insights utilisation. This capability is not widespread across industries. He is experienced across retail, technology and financial services industries. I have cooperated with John while we were both at DixonsCarphone for almost 6 years whilst he worked under my supervision for 3 years. I recommend John without hesitation for management roles in the aforementioned area

John Mackie speaks the following languages:
No languages available.

John Mackie has prior experience in the following industries:
Currys , Lloyds Banking , Barclaycard , Sony Electronics , Best Buy Europe , Electronic Arts , Sony Electronics

John Mackie has the following professional experience:
Pension Insurance , Currys , Lloyds Banking , Barclaycard , Sony Electronics , Best Buy Europe , Electronic Arts , Sony Electronics .