FAQ About Jonathan Gochez

• What is Jonathan Gochez's address?

  Jonathan Gochez is located at
  San Salvador, San Salvador, El Salvador

• What is Jonathan Gochez's job title?

  Jonathan Gochez is a
  I have the capability to work in Reporting Areas, Real Time Management, Workforce also customer service, technical support, loyalty programs and sales departments. I have almost 9 years old working in call center industry. I also prove to be an effective team worker and have a practical work behavior. Possesses and applies acquired job skills and broad knowledge of concepts, client terminology, operating standards, practices, and procedures to complete assigned tasks. *Has mastery of a range of contact/call types *Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly *Works with moderate to limited supervision *Coverage of Teams during Supervisor vacations/leaves, Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements *Queue management to reduce inefficiencies (WFM) *Communicate expectations to employees and provide timely updates *Provide subject matter expertise in handling escalated customer calls as needed *Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities *Stay current on internal work processes, policies and procedures. Attend required manager development training Concentrix

• What industry does Jonathan Gochez currently work in?

  Jonathan Gochez currently works in the
  Concentrix

• What is Jonathan Gochez's area of expertise?

  Jonathan Gochez specializes in
  I have the capability to work in Reporting Areas, Real Time Management, Workforce also customer service, technical support, loyalty programs and sales departments. I have almost 9 years old working in call center industry. I also prove to be an effective team worker and have a practical work behavior. Possesses and applies acquired job skills and broad knowledge of concepts, client terminology, operating standards, practices, and procedures to complete assigned tasks. *Has mastery of a range of contact/call types *Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly *Works with moderate to limited supervision *Coverage of Teams during Supervisor vacations/leaves, Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements *Queue management to reduce inefficiencies (WFM) *Communicate expectations to employees and provide timely updates *Provide subject matter expertise in handling escalated customer calls as needed *Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities *Stay current on internal work processes, policies and procedures. Attend required manager development training

• Which languages does Jonathan Gochez speak? 

  Jonathan Gochez speaks the following languages:
  No languages available.

• Which industries has Jonathan Gochez previously worked in?   

  Jonathan Gochez has prior experience in the following industries:
  Concentrix , Almacenes Siman

• What is Jonathan Gochez’s work experience?  

  Jonathan Gochez has the following professional experience:
  Concentrix , Concentrix , Almacenes Siman , Concentrix Cvg .

• How can I find Jonathan Gochez on LinkedIn?  

  You can view Jonathan Gochez’s
  LinkedIn profile at LinkedIn URL.

• What are Jonathan Gochez’s work email addresses?  

  Jonathan Gochez’s work email addresses are
  [email protected].

• What company does Jonathan Gochez work for?  

  Jonathan Gochez works at
  Concentrix