Jose Alvarado

FAQ About Jose Alvarado

• What is Jose Alvarado's address?

  Jose Alvarado is located at
  Costa Rica

• What is Jose Alvarado's job title?

  Jose Alvarado is a
  Key Strengths - ITILv3 Certified and experienced - Network CCNA certified (different technologies and protocols support) - Juniper JNCIS certified - Customer Service - Technical skills (hardware and software support) - Training creation and development - Work organization and planning - Time management - Punctuality - Bilingual (English and Spanish) verbal and written - Portuguese Intermediate level Professional Profile - Technical Support Representative for the IPG Monochrome Team at HP (2007-2010). - AI lead at HP (2010): AI program was a process used by HP tech marketing teams to discover issues with new products released to few customers for testing. - Resource Desk Agent at HP (2010): Second level support for front line agents serving as technical escalation tech for cases that the agents couldn’t fix including applications related issues, also providing tech support to HP engineers who were onsite troubleshooting printers. - IPG Monochrome Trainer for New Hires and experienced agents at HP (2011). - PMPI Lead (2011- February 2013): PMPI is a program used to measure the agents technical and processes knowledge monthly within the organization. - ITO GOC Queue Manager at HP (2011- February 2013): During this time I was in charge of work distribution within technical agents from different technologies, such as: backup and storage, middleware, database, etc. Using different tools to check for new tickets created and determining the team in charge of handling it; then assigning it to the agents according to the amount of tickets each had assigned and schedules, following always ITIL processes accordingly. - ITO CNOC CIC Lead at HP (February 2013 – December 2013): During this time I worked as the Lead for the back end shift CIC network monitoring team. - ITO CNOC Network Engineer at HP (February 2013 – June 2014). - Level II Juniper Network Support Tech at Convergys (June 2014 – August 2014). - Cisco TAC Network Tech (October 2014 – March 2015). Syniverse

• What industry does Jose Alvarado currently work in?

  Jose Alvarado currently works in the
  Syniverse

• What is Jose Alvarado's area of expertise?

  Jose Alvarado specializes in
  Key Strengths - ITILv3 Certified and experienced - Network CCNA certified (different technologies and protocols support) - Juniper JNCIS certified - Customer Service - Technical skills (hardware and software support) - Training creation and development - Work organization and planning - Time management - Punctuality - Bilingual (English and Spanish) verbal and written - Portuguese Intermediate level Professional Profile - Technical Support Representative for the IPG Monochrome Team at HP (2007-2010). - AI lead at HP (2010): AI program was a process used by HP tech marketing teams to discover issues with new products released to few customers for testing. - Resource Desk Agent at HP (2010): Second level support for front line agents serving as technical escalation tech for cases that the agents couldn’t fix including applications related issues, also providing tech support to HP engineers who were onsite troubleshooting printers. - IPG Monochrome Trainer for New Hires and experienced agents at HP (2011). - PMPI Lead (2011- February 2013): PMPI is a program used to measure the agents technical and processes knowledge monthly within the organization. - ITO GOC Queue Manager at HP (2011- February 2013): During this time I was in charge of work distribution within technical agents from different technologies, such as: backup and storage, middleware, database, etc. Using different tools to check for new tickets created and determining the team in charge of handling it; then assigning it to the agents according to the amount of tickets each had assigned and schedules, following always ITIL processes accordingly. - ITO CNOC CIC Lead at HP (February 2013 – December 2013): During this time I worked as the Lead for the back end shift CIC network monitoring team. - ITO CNOC Network Engineer at HP (February 2013 – June 2014). - Level II Juniper Network Support Tech at Convergys (June 2014 – August 2014). - Cisco TAC Network Tech (October 2014 – March 2015).

• Which languages does Jose Alvarado speak? 

  Jose Alvarado speaks the following languages:
  No languages available.

• Which industries has Jose Alvarado previously worked in?   

  Jose Alvarado has prior experience in the following industries:
  Akamai Technologies , Luminet , Sykes , Convergys , Hp Enterprise Services , Hp Enterprise Services , Hewlett Packard , Hewlett Packard

• What is Jose Alvarado’s work experience?  

  Jose Alvarado has the following professional experience:
  Syniverse , Akamai Technologies , Luminet , Sykes , Convergys , Hp Enterprise Services , Hp Enterprise Services , Hewlett Packard , Hewlett Packard , Syniverse .

• How can I find Jose Alvarado on LinkedIn?  

  You can view Jose Alvarado’s
  LinkedIn profile at LinkedIn URL.

• What are Jose Alvarado’s work email addresses?  

  Jose Alvarado’s work email addresses are
  [email protected] .

• What company does Jose Alvarado work for?  

  Jose Alvarado works at
  Syniverse