Joseph Carlos

FAQ About Joseph Carlos

• What is Joseph Carlos's address?

  Joseph Carlos is located at
  Greater Paris Metropolitan Region, Greater Paris Metropolitan Region, France

• What is Joseph Carlos's job title?

  Joseph Carlos is a
  With more than 20 years of Management experience I bring solid expertise in leadership with a strong focus on member experience and maximizing revenues. I possess strong analytical, strategic and operational expertise along with strong communication skills. • Built international world class support & service (Customer success, Client Support, Inside Sales) organizations (recruitment, support/service offering, infrastructure, CRM, RFP management, yearly budget management , Business Recovery Plan, Vendor management, Remote Call Centers...) • Daily management (direct or remote) of up to 300 people in up to 15 locations. • Continuous improvement of service provided to customers (Survey, Certification) • Support corporate strategic initiatives while looking to maximize efficiency and minimize costs including setting service standards, defining processes and procedures. • Identified skills gaps, analyzed training needs and facilitated training. • Write or collect monthly and weekly reports from Supervisors/Managers to present to Senior Management. • Introduced new KPI and reports to ensure appropriate business indicators are taken into account. • Prepare and lead yearly meeting for “Gold Support” customers. • Built international training organization (infrastructure, courses content, customer registration process, advertising). • Transition Management (Headcount Reduction, Offshore/Nearshore transition ...) Ovhcloud

• What industry does Joseph Carlos currently work in?

  Joseph Carlos currently works in the
  Ovhcloud

• What is Joseph Carlos's area of expertise?

  Joseph Carlos specializes in
  With more than 20 years of Management experience I bring solid expertise in leadership with a strong focus on member experience and maximizing revenues. I possess strong analytical, strategic and operational expertise along with strong communication skills. • Built international world class support & service (Customer success, Client Support, Inside Sales) organizations (recruitment, support/service offering, infrastructure, CRM, RFP management, yearly budget management , Business Recovery Plan, Vendor management, Remote Call Centers...) • Daily management (direct or remote) of up to 300 people in up to 15 locations. • Continuous improvement of service provided to customers (Survey, Certification) • Support corporate strategic initiatives while looking to maximize efficiency and minimize costs including setting service standards, defining processes and procedures. • Identified skills gaps, analyzed training needs and facilitated training. • Write or collect monthly and weekly reports from Supervisors/Managers to present to Senior Management. • Introduced new KPI and reports to ensure appropriate business indicators are taken into account. • Prepare and lead yearly meeting for “Gold Support” customers. • Built international training organization (infrastructure, courses content, customer registration process, advertising). • Transition Management (Headcount Reduction, Offshore/Nearshore transition ...)

• Which languages does Joseph Carlos speak? 

  Joseph Carlos speaks the following languages:
  No languages available.

• Which industries has Joseph Carlos previously worked in?   

  Joseph Carlos has prior experience in the following industries:
  Questionpro , Smart Adserver , Parrot , Microsoft , Dassault Systemes , Cpa Global , Euler Hermes , Webgain , Efja

• What is Joseph Carlos’s work experience?  

  Joseph Carlos has the following professional experience:
  Ovhcloud , Questionpro , Smart Adserver , Parrot , Microsoft , The International Customer Support Professionals Association , Dassault Systemes , Cpa Global , Euler Hermes , Webgain , Efja .

• How can I find Joseph Carlos on LinkedIn?  

  You can view Joseph Carlos’s
  LinkedIn profile at LinkedIn URL.

• What are Joseph Carlos’s work email addresses?  

  Joseph Carlos’s work email addresses are
  [email protected] .

• What company does Joseph Carlos work for?  

  Joseph Carlos works at
  Ovhcloud