Jussara Souza
SCRUM Certification MBA Project Management ITIL Foundation Certification; Cobit certification; Coordination of BPO projects; Implementation of PMO - PMI Methodology; Requirements Gathering, UML Documentation... | Philadelphia, Pennsylvania, United States
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Jussara Souza’s Emails ju****@br****.com
Jussara Souza’s Phone Numbers No phone number available.
Social Media
Jussara Souza’s Location Philadelphia, Pennsylvania, United States
Jussara Souza’s Expertise SCRUM Certification MBA Project Management ITIL Foundation Certification; Cobit certification; Coordination of BPO projects; Implementation of PMO - PMI Methodology; Requirements Gathering, UML Documentation (Use Cases, BPMN) Expertise in managing development projects, infrastructure and services (Service Desk, Field Service and Asset Management); Request, monitoring and testing of users and passwords for modules in SAP for Support; Keyuser mapping by SAP module; Survey of IT requirements (with the support of specialist technical areas); Managing multidisciplinary teams, as a leader in the development and implementation of projects for internal and external customers related to incident management, problem management, asset management and change management; Process developer, based on best governance practices, ITIL and Cobit; Management of teams in tests, homologation, implantation; Documentation of IT projects - PMI Methodology Preparation of technical study with scope, costs and deadlines; Monitoring of customer service levels; Knowledge in managing SLA contracts; Creation of indicators to improve the quality of processes; Experience with incident workflow tools, SAP, MS-Project and MS-Visio;
Jussara Souza’s Current Industry Brk Ambiental
Jussara
Souza’s Prior Industry
Brk Ambiental
|
Hypermarcas
|
Sonda
|
Tata Consultancy Services
|
Tlantic
|
Gpa
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Work Experience
Brk Ambiental
Gerente De Projetos
Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Gpa
Gerente De Projetos
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Tlantic
Gerente De Projetos
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Tata Consultancy Services
Gerente De Projetos
Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Sonda
Gerente De Projetos
Wed Jun 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Hypermarcas
Analista De Projetos
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Brk Ambiental
Gerente de Projetos
— PresentSkills
Languages
Jussara Souza Email Addresses
FAQ About Jussara Souza
-
Jussara Souza is located at
Philadelphia, Pennsylvania, United States -
Jussara Souza is a
SCRUM Certification MBA Project Management ITIL Foundation Certification; Cobit certification; Coordination of BPO projects; Implementation of PMO - PMI Methodology; Requirements Gathering, UML Documentation (Use Cases, BPMN) Expertise in managing development projects, infrastructure and services (Service Desk, Field Service and Asset Management); Request, monitoring and testing of users and passwords for modules in SAP for Support; Keyuser mapping by SAP module; Survey of IT requirements (with the support of specialist technical areas); Managing multidisciplinary teams, as a leader in the development and implementation of projects for internal and external customers related to incident management, problem management, asset management and change management; Process developer, based on best governance practices, ITIL and Cobit; Management of teams in tests, homologation, implantation; Documentation of IT projects - PMI Methodology Preparation of technical study with scope, costs and deadlines; Monitoring of customer service levels; Knowledge in managing SLA contracts; Creation of indicators to improve the quality of processes; Experience with incident workflow tools, SAP, MS-Project and MS-Visio; Brk Ambiental -
Jussara Souza currently works in the
Brk Ambiental -
Jussara Souza specializes in
SCRUM Certification MBA Project Management ITIL Foundation Certification; Cobit certification; Coordination of BPO projects; Implementation of PMO - PMI Methodology; Requirements Gathering, UML Documentation (Use Cases, BPMN) Expertise in managing development projects, infrastructure and services (Service Desk, Field Service and Asset Management); Request, monitoring and testing of users and passwords for modules in SAP for Support; Keyuser mapping by SAP module; Survey of IT requirements (with the support of specialist technical areas); Managing multidisciplinary teams, as a leader in the development and implementation of projects for internal and external customers related to incident management, problem management, asset management and change management; Process developer, based on best governance practices, ITIL and Cobit; Management of teams in tests, homologation, implantation; Documentation of IT projects - PMI Methodology Preparation of technical study with scope, costs and deadlines; Monitoring of customer service levels; Knowledge in managing SLA contracts; Creation of indicators to improve the quality of processes; Experience with incident workflow tools, SAP, MS-Project and MS-Visio; -
Jussara Souza speaks the following languages:
No languages available. -
Jussara Souza has prior experience in the following industries:
Gpa , Tlantic , Tata Consultancy Services , Sonda , Hypermarcas -
Jussara Souza has the following professional experience:
Brk Ambiental , Gpa , Tlantic , Tata Consultancy Services , Sonda , Hypermarcas , Brk Ambiental . -
You can view Jussara Souza’s
LinkedIn profile at LinkedIn URL. -
Jussara Souza’s work email addresses are
[email protected] . -
Jussara Souza works at
Brk Ambiental
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