Kapil Joshi
To maintain a current Customer Service Plan (CSP) for assigned accounts and understand the customer’s strategy, success criteria... | Mumbai, Maharashtra, India
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Kapil Joshi’s Emails ka****@fu****.com
Kapil Joshi’s Phone Numbers No phone number available.
Social Media
Kapil Joshi’s Location Mumbai, Maharashtra, India
Kapil Joshi’s Expertise To maintain a current Customer Service Plan (CSP) for assigned accounts and understand the customer’s strategy, success criteria and direction To lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close. Leading various Service Improvement Plan. Owning and leading Service Improvement Plans, Service Development Plans by leading Network Design, Operational, Assurance and Supplier Teams into the process of service highlighted through customer surveys/Quarterly and Annual Health Checks Review SIP with customer to drive continuous improvements. Developing and driving actions to completion. Attending Service Reviews with customer and supplier Management. Responsible for achieving SLA’s, targets and measures, through the Owning and maintaining relationships with the client base, SRM’s, TD’s, Contract Managers, supporting teams and third party suppliers. Taking ownership and driving the problem and capacity issue with clients.
Kapil Joshi’s Current Industry Fujitsu
Kapil
Joshi’s Prior Industry
Fujitsu
|
Vcustomer Services
|
Hcl Technologies
|
Tech Mahindra
|
Infosys
|
Shipco Transport
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Work Experience
Fujitsu
Service Delivery Manager
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Shipco Transport
Information Technology Service Delivery Manager
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Infosys
Project Manager
Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Technologies
Manager Network Operations
Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Tech Mahindra
Team Lead
Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Tech Mahindra
Senior Engineer
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Aug 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Tech Mahindra
Sr Engineer
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Hcl Technologies
Senior Analyst-Networks
Tue Jan 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Vcustomer Services
Technical Support Engineer
Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Fujitsu
Service Delivery Manager
— PresentSkills
Languages
Kapil Joshi Email Addresses
FAQ About Kapil Joshi
-
Kapil Joshi is located at
Mumbai, Maharashtra, India -
Kapil Joshi is a
To maintain a current Customer Service Plan (CSP) for assigned accounts and understand the customer’s strategy, success criteria and direction To lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close. Leading various Service Improvement Plan. Owning and leading Service Improvement Plans, Service Development Plans by leading Network Design, Operational, Assurance and Supplier Teams into the process of service highlighted through customer surveys/Quarterly and Annual Health Checks Review SIP with customer to drive continuous improvements. Developing and driving actions to completion. Attending Service Reviews with customer and supplier Management. Responsible for achieving SLA’s, targets and measures, through the Owning and maintaining relationships with the client base, SRM’s, TD’s, Contract Managers, supporting teams and third party suppliers. Taking ownership and driving the problem and capacity issue with clients. Fujitsu -
Kapil Joshi currently works in the
Fujitsu -
Kapil Joshi specializes in
To maintain a current Customer Service Plan (CSP) for assigned accounts and understand the customer’s strategy, success criteria and direction To lead/manage the Service Review with the Customer, identifying any service gaps and producing Action Plans to close. Leading various Service Improvement Plan. Owning and leading Service Improvement Plans, Service Development Plans by leading Network Design, Operational, Assurance and Supplier Teams into the process of service highlighted through customer surveys/Quarterly and Annual Health Checks Review SIP with customer to drive continuous improvements. Developing and driving actions to completion. Attending Service Reviews with customer and supplier Management. Responsible for achieving SLA’s, targets and measures, through the Owning and maintaining relationships with the client base, SRM’s, TD’s, Contract Managers, supporting teams and third party suppliers. Taking ownership and driving the problem and capacity issue with clients. -
Kapil Joshi speaks the following languages:
No languages available. -
Kapil Joshi has prior experience in the following industries:
Shipco Transport , Infosys , Hcl Technologies , Tech Mahindra , Tech Mahindra , Tech Mahindra , Hcl Technologies , Vcustomer Services -
Kapil Joshi has the following professional experience:
Fujitsu , Shipco Transport , Infosys , Hcl Technologies , Tech Mahindra , Tech Mahindra , Tech Mahindra , Hcl Technologies , Vcustomer Services , Fujitsu . -
You can view Kapil Joshi’s
LinkedIn profile at LinkedIn URL. -
Kapil Joshi’s work email addresses are
[email protected] . -
Kapil Joshi works at
Fujitsu
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