
Karen Le
I'm passionate about transformation that shifts the paradigm and enhances the customer experience; recently this has included developing... | Sydney, New South Wales, Australia
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Karen Le’s Emails kl****@op****.com
Karen Le’s Phone Numbers No phone number available.
Social Media
Karen Le’s Location Sydney, New South Wales, Australia
Karen Le’s Expertise I'm passionate about transformation that shifts the paradigm and enhances the customer experience; recently this has included developing a 3 year technology roadmap for Deloitte (Tax & Legal) and the transformation of the Operational model for Customer Care at Optus which includes embedding Team of Experts at scale. I have cross industry transformation experience including developing the digital strategy and implementation plan for Roads and Maritime Services (RMS), heading up brand and GTM for Belong and lead the strategy and operations for the Telstra customer support channels on social media. I have 15 years experience in strategy, digital marketing, service experience, social media, digital transformation, brand and traditional marketing in online retail, banking, telecommunications and government services.
Karen Le’s Current Industry Anz
Karen
Le’s Prior Industry
Zenithoptimedia
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Gfk
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Roses Only
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Ubank
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Telstra
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Belong
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Transport For Nsw
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Optus
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Westpac
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Deloitte
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Anz
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Work Experience

Anz
Strategy and Experience Lead
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Deloitte
Senior Manager, Strategy and Transformation
Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Westpac
Senior Business Analyst
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Optus
Associate Director, Customer Care Transformation
Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Optus
Senior Manager, Customer Service Strategy and Experience Design
Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Optus
Senior Manager, Service Experience Design
Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Optus
Senior Digital Strategy Manager
Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Optus
Digital Strategy Manager
Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Transport For Nsw
Digital Strategy Consultant
Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Belong
Brand and Communications Lead (Founding Member) Telstra Secondment
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Telstra
Head of Social Media (Telstra Digital)
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jul 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Telstra
Adoption & Marketing Lead
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Ubank
Business Analyst (secondment)
Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Ubank
Marketing Manager (Founding Member)
Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Roses Only
Assistant Brand Manager Marketing
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Gfk
Account Executive
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Zenithoptimedia
Media Planning Assistant
Mon Mar 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)