Karl Peña karl.pena@scientiamobile.com & & +1 703-310-6650 | As the Vice President of Support at ScientiaMobile, I lead a brilliant team of operations and support professionals who help our valued customers reduce operational costs and increase revenue by accelerating their websites. I have decades of experience in leading operations and support for global customers in various industries and contexts, with a proven track record of delivering superior results and customer satisfaction. The teams which I've built and grown routinely report high CSAT ratings above 99%, and other high measures of customer happiness through VoX feedback loops. Goals are not achieved in a vacuum, but through hard work and strong teamwork. That is why I am driven by bringing people together, supporting our common goals, and giving back to our customers and community. We all grow this way, and we all participate in making the world a better place, one customer issue, or one departmental enhancement, at a time. Winning outcomes are always within our reach. About me personally? I've been a customer-centric leader in Tech/Software for many years, I've built and trained Global Support and Operational teams and scaled startups into large companies, many going public. I am passionate about making things more efficient, creative, and sustainable, both professionally and personally, with a focus on customers and employees, before and above all else. I have a strong background in true customer care, customer listening, LEAN, Six Sigma, process improvement, project management, systems administration, security, and incident response, as well as a globally certified forensic analyst (GCFA) credential. I enjoy organizing and participating in community events, such as DevOpsDays DC and NoVa DevOps Meetup Group, where I share my insights and learn from other experts in the field. I am an avid photographer with a lifelong love for wildlife and photojournalism. I'm a friendly, visionary thinker, and I value detail-oriented and high level communicators myself. I am enriched by my love of Capoeira, was fortunate enough to spend almost one year living in Brazil while studying Capoeira under my Mestre's Mestre. IYKYK. I am always happy to connect with fellow Capoeiristas if I can be of help, especially with fellow Angoleiros also on a mission to make the world a more wonderful place. Muito axé pra vocês!

Karl Peña

As the Vice President of Support at ScientiaMobile, I lead a brilliant team of operations and support professionals...

Washington Dc, Washington Dc, United States

*50 free lookup(s) per month.

No credit card required.

Karl Peña’s Emails [email protected]

Karl Peña’s Phone Numbers 1703310****

Social Media

Karl Peña’s Location Washington Dc, Washington Dc, United States

Karl Peña’s Expertise As the Vice President of Support at ScientiaMobile, I lead a brilliant team of operations and support professionals who help our valued customers reduce operational costs and increase revenue by accelerating their websites. I have decades of experience in leading operations and support for global customers in various industries and contexts, with a proven track record of delivering superior results and customer satisfaction. The teams which I've built and grown routinely report high CSAT ratings above 99%, and other high measures of customer happiness through VoX feedback loops. Goals are not achieved in a vacuum, but through hard work and strong teamwork. That is why I am driven by bringing people together, supporting our common goals, and giving back to our customers and community. We all grow this way, and we all participate in making the world a better place, one customer issue, or one departmental enhancement, at a time. Winning outcomes are always within our reach. About me personally? I've been a customer-centric leader in Tech/Software for many years, I've built and trained Global Support and Operational teams and scaled startups into large companies, many going public. I am passionate about making things more efficient, creative, and sustainable, both professionally and personally, with a focus on customers and employees, before and above all else. I have a strong background in true customer care, customer listening, LEAN, Six Sigma, process improvement, project management, systems administration, security, and incident response, as well as a globally certified forensic analyst (GCFA) credential. I enjoy organizing and participating in community events, such as DevOpsDays DC and NoVa DevOps Meetup Group, where I share my insights and learn from other experts in the field. I am an avid photographer with a lifelong love for wildlife and photojournalism. I'm a friendly, visionary thinker, and I value detail-oriented and high level communicators myself. I am enriched by my love of Capoeira, was fortunate enough to spend almost one year living in Brazil while studying Capoeira under my Mestre's Mestre. IYKYK. I am always happy to connect with fellow Capoeiristas if I can be of help, especially with fellow Angoleiros also on a mission to make the world a more wonderful place. Muito axé pra vocês!

Karl Peña’s Current Industry Support Driven

Not the Karl Peña you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Support Driven

Member

Fri Dec 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Scientiamobile

Vice President of Support / Operations

Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Devopsdays Dc

Organizer

Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Nova Devops Meetup

Organizer

Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Scientiamobile

Director, Global Operations and Support

Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)

Customink

Linux Systems Administrator

Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Rackspace The Open Cloud

Data-Center Operations Manager

Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Rackspace The Open Cloud

Data-Center Operations Team Lead

Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)

Rackspace Managed Hosting

Data Center Analyst, GCFA

Mon Nov 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Aug 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)

Bowie Blade Newspaper

Photographer

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Greenbelt News Review

Photographer

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)

Arin

Systems Administrator

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)

Robert F Kennedy Human Rights

Consultant

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Worldweb Net

GNU/Linux Systems Administrator

Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Goodhome Com Nhabit Com

Web Designer + Special Projects

Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)

Novalug

Reporter

Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)

Skills

Languages

FAQ About Karl Peña

Karl Peña is located at
Washington Dc, Washington Dc, United States

Karl Peña is a
As the Vice President of Support at ScientiaMobile, I lead a brilliant team of operations and support professionals who help our valued customers reduce operational costs and increase revenue by accelerating their websites. I have decades of experience in leading operations and support for global customers in various industries and contexts, with a proven track record of delivering superior results and customer satisfaction. The teams which I've built and grown routinely report high CSAT ratings above 99%, and other high measures of customer happiness through VoX feedback loops. Goals are not achieved in a vacuum, but through hard work and strong teamwork. That is why I am driven by bringing people together, supporting our common goals, and giving back to our customers and community. We all grow this way, and we all participate in making the world a better place, one customer issue, or one departmental enhancement, at a time. Winning outcomes are always within our reach. About me personally? I've been a customer-centric leader in Tech/Software for many years, I've built and trained Global Support and Operational teams and scaled startups into large companies, many going public. I am passionate about making things more efficient, creative, and sustainable, both professionally and personally, with a focus on customers and employees, before and above all else. I have a strong background in true customer care, customer listening, LEAN, Six Sigma, process improvement, project management, systems administration, security, and incident response, as well as a globally certified forensic analyst (GCFA) credential. I enjoy organizing and participating in community events, such as DevOpsDays DC and NoVa DevOps Meetup Group, where I share my insights and learn from other experts in the field. I am an avid photographer with a lifelong love for wildlife and photojournalism. I'm a friendly, visionary thinker, and I value detail-oriented and high level communicators myself. I am enriched by my love of Capoeira, was fortunate enough to spend almost one year living in Brazil while studying Capoeira under my Mestre's Mestre. IYKYK. I am always happy to connect with fellow Capoeiristas if I can be of help, especially with fellow Angoleiros also on a mission to make the world a more wonderful place. Muito axé pra vocês! Support Driven

Karl Peña currently works in the
Support Driven

Karl Peña specializes in
As the Vice President of Support at ScientiaMobile, I lead a brilliant team of operations and support professionals who help our valued customers reduce operational costs and increase revenue by accelerating their websites. I have decades of experience in leading operations and support for global customers in various industries and contexts, with a proven track record of delivering superior results and customer satisfaction. The teams which I've built and grown routinely report high CSAT ratings above 99%, and other high measures of customer happiness through VoX feedback loops. Goals are not achieved in a vacuum, but through hard work and strong teamwork. That is why I am driven by bringing people together, supporting our common goals, and giving back to our customers and community. We all grow this way, and we all participate in making the world a better place, one customer issue, or one departmental enhancement, at a time. Winning outcomes are always within our reach. About me personally? I've been a customer-centric leader in Tech/Software for many years, I've built and trained Global Support and Operational teams and scaled startups into large companies, many going public. I am passionate about making things more efficient, creative, and sustainable, both professionally and personally, with a focus on customers and employees, before and above all else. I have a strong background in true customer care, customer listening, LEAN, Six Sigma, process improvement, project management, systems administration, security, and incident response, as well as a globally certified forensic analyst (GCFA) credential. I enjoy organizing and participating in community events, such as DevOpsDays DC and NoVa DevOps Meetup Group, where I share my insights and learn from other experts in the field. I am an avid photographer with a lifelong love for wildlife and photojournalism. I'm a friendly, visionary thinker, and I value detail-oriented and high level communicators myself. I am enriched by my love of Capoeira, was fortunate enough to spend almost one year living in Brazil while studying Capoeira under my Mestre's Mestre. IYKYK. I am always happy to connect with fellow Capoeiristas if I can be of help, especially with fellow Angoleiros also on a mission to make the world a more wonderful place. Muito axé pra vocês!

Karl Peña speaks the following languages:
No languages available.

Karl Peña has prior experience in the following industries:
Devopsdays Dc , Scientiamobile , Customink , Rackspace The Open Cloud , Rackspace The Open Cloud , Rackspace Managed Hosting , Bowie Blade Newspaper , Greenbelt News Review , Arin , Robert F Kennedy Human Rights , Worldweb Net , Goodhome Com Nhabit Com , Novalug

Karl Peña has the following professional experience:
Support Driven , Scientiamobile , Devopsdays Dc , Nova Devops Meetup , Scientiamobile , Customink , Rackspace The Open Cloud , Rackspace The Open Cloud , Rackspace Managed Hosting , Bowie Blade Newspaper , Greenbelt News Review , Arin , Robert F Kennedy Human Rights , Worldweb Net , Goodhome Com Nhabit Com , Novalug .