
Keith Edge
I have a successful career gained within a wide variety of contracts and permanent positions. Having worked in... | Smart Dcc, 65 GRESHAM STREET, United Kingdom
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Keith Edge’s Emails ke****@sm****.co
Keith Edge’s Phone Numbers 44203725****
Social Media
Keith Edge’s Location Smart Dcc, 65 GRESHAM STREET, United Kingdom
Keith Edge’s Expertise I have a successful career gained within a wide variety of contracts and permanent positions. Having worked in major blue chips companies it has given me the best foundation possible in developing myself and my skills. Customer Service Consultant - Contracts with Govt Agencies and Major Blue Chip Companies, have increased my knowledge of the public and private sector when providing a consultative service when reviewing, improving and implementing best practice techniques and services. Service Manager - Working with major players in the IT services world (IBM & Shell) performing management roles (Service Management/Delivery Service Take-on, Service Creation, Greenfield Service ceration) for major outsource partners/customers, providing international IT services spread internationally Helpdesk Manager - Managing international and service specific Helpdesk functions with large teams of analysts and customer service officers. Providing exceptional service using best practice and innovative techniques. Specialties: Creation / Reworking / Management of Customer Services functions. Proceduralising services to give quality service each and every time. Working with in house management and 3rd parties to ensure the best possible lines of understanding and communication are available and working. Man Management Team Dynamics Customer Service Tools, technological and procedural.
Keith Edge’s Current Industry Ouch My Neck
Keith
Edge’s Prior Industry
Smart Dcc
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Shell Oil Manchester
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Shell Oil
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Frontier Software
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Immigration Directorate
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Keeway
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Keewayuk
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Astrazeneca Via Keewayuk
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Astrazeneca
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Ouch My Neck
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Work Experience

Ouch My Neck
Recovered From Serious Neck Cervical Spine Fusion Surgery (Doctors Orders)
Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Smart Dcc
Transition Manager
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Astrazeneca
Service Design Manager
Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Astrazeneca
Idam Service Manager (Short Term)
Sun Feb 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Astrazeneca Via Keewayuk
Service Management Consultant Asset Management
Sun Jun 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Keewayuk
Service Manager
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Keeway
Service Management Consultant - Service Manager Service Architect
Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Immigration Directorate
Service Management Consultant - Service Review
Sat Apr 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Frontier Software
Customer Service Manager, Business Process Analyst
Mon Aug 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Shell Oil
Integrated Services Manager
Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jun 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Shell Oil Manchester
Ssi Helpdesk & Siep Helpdesk Team Manager
Tue Feb 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Shell Oil Manchester
Global Helpdesk 24hr Team Manager
Sun Feb 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Feb 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Smart Dcc
Transition Manager
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