
Kelly Langan
Highly motivated, adaptable proactive individual with a desire to succeed. Proven track record with two large telecommunications companies... | England, England, Norway
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Kelly Langan’s Emails [email protected]
Kelly Langan’s Phone Numbers No phone number available.
Social Media
Kelly Langan’s Location England, England, Norway
Kelly Langan’s Expertise Highly motivated, adaptable proactive individual with a desire to succeed. Proven track record with two large telecommunications companies spanning 13 years covering roles from Agent level through to seconded Contact Centre Manager with positive results. Team Leader of a Retention Department which included the Contact Centre Manager Secondment to a recent new project a blank canvas which entails the centralizing of Coaching and Development along with Call quality ensuring that it remains at a high standard and compliant in line with OFCOM regulations encompassed with delivering feedback and documentation. In my career I have successfully completed ADHOC roles from Coaching and Development, Training and Delivery, Process Mapping, Call Quality Assurance, Co Ordinated the deployment of a new in house system between sites to ensure that it was completed sucesfully.Two successful Secondment to India as a voice coach, South Africa to audit Quality of Calls and Data entry in accordance with OFCOM I am now in Recruitment as a 360 consultant from sourcing to sales including payroll and servicing. Providing a tailored service to each individual client, from completing inductions to talent matching. Working in partnership to achieve optimum success with both internal and external Clients
Kelly Langan’s Current Industry Extrastaff
Kelly
Langan’s Prior Industry
Extrastaff
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Claremont Garments
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Orange
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Talktalk
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Brook Street Bureau
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Staffline Recruitment
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Interaction Recruitment
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Nationwide Drivers
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Work Experience

Extrastaff
Industrial Consultant
Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Extrastaff
On Site Coordinator
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Nationwide Drivers
Account Manager
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Interaction Recruitment
Senior Managing Consultant
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Staffline Recruitment
Senior Consultant
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Staffline Recruitment
Industrial Consultant
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Brook Street Bureau
Temporaries Controller
Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Talktalk
Quality Of Process &Customer Interaction Manager
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Talktalk
Team Manager: Retention/Customer Loyalty
Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Team Supervisor
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Senior Coaching Advisor
Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange
Multiskilled Customer Service Advisor
Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time)
Claremont Garments
Lead Press Production
Fri Jul 01 1994 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)
Extrastaff
Industrial Consultant
— Present