
Kelsey Diltz
• Supervised 6 individuals with intellectual disabilities • Assisted clients with every day routine activities to improve and... | Coralville, Coralville, United States
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Kelsey Diltz’s Emails ke****@ui****.edu
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Kelsey Diltz’s Location Coralville, Coralville, United States
Kelsey Diltz’s Expertise • Supervised 6 individuals with intellectual disabilities • Assisted clients with every day routine activities to improve and maintain quality of life • Scheduled doctor’s and dentist appointments and served as direct line of contact • Organized and planned activities to help clients participate in the community to encourage well-being • Responsible for clients for overnight trips to Special Olympics and Wisconsin Dells • Maintained and assisted with financial records for clients to ensure they did not go over their budget. • Prepared and served three meals a day for 75 residents • Communicated effectively with residents by speaking clearly and listening attentively • Assisted the Activity Director to carry out organized events • Promoted activities to the residents and encouraged them to participate • Trained new employees and served as a mentor. -Assist in REACH Program administrative operations, career development activities, student life activities, marketing events, general classroom instruction, outreach to families, community resources and providers to create a successful college and post-program experience for REACH students. -Provide information and advising to REACH students in personal, academic or career areas including course selection; monitor progress on the students’ post program needs and growth/development. Communicate with REACH parents and/or guardians. -Market REACH program to potential students, educators, and businesses. -Assist staff in conflict resolution and management, problem solving, and emergency response; serve on the on-call duty rotation.• Supervised an average of 35 patrons of the facility daily • Ensured quality customer service given to every visitor by answering questions in an efficient manner • Refereed for youth softball and communicated efficiently with fans/parents • Supervised softball tournament to ensure everything was running properly. • Generated more than $2 million in ticket sales and donations • Manage ticket windows as well as 4-5 student workers on game days to ensure quality customer service is provided to all fans and issues that arise are solved as quickly and efficiently as possible • Respond promptly to customer inquiries in person, via telephone and/or emails, in a professional and efficient manner • Proficient in Ticketmaster’s Archtics Ticket and CRM system • Manage 3 student workers to ensure they meet weekly sales goals and assist with daily tasks and sales • Assist with student orientation and recent grad fair information booths to boost ticket sales • Worked with local churches and organizations for fundraising on group ticket sales • Contribute creative promotional ideas to give fans an incentive to renew their season tickets. • Created promotional schedules for all home games for Women’s Soccer and Men’s and Women’s Tennis • Prepared weekly emails for the fan list-serve and wrote radio advertisements with promotions listed • Designed and ordered promotional items such as beanies, sunglasses, t-shirts, etc. while working with a budget • Designed Hawk Talk Daily emails using Photoshop to present upcoming events and display sponsorship ads on the correct days • Operated Daktronics video boards for every home Wrestling meet using Photoshop to update scores • Created marketing summaries which included all promotions, a budget summary and attendance and game day summaries for Women’s Soccer, Wrestling and Men’s and Women’s Tennis as guides for future interns and coaches. • Conducted market research through administering fan surveys and use of Scarborough Sports Marketing • Developed sales recommendations in response to challenges presented by Padres and Kernels execs • Presented recommendations to the Kernels and Padres executives for potential implementation. Recreation and Sports Business Major.
Kelsey Diltz’s Current Industry UI REACH Program
Kelsey
Diltz’s Prior Industry
Legacy Point Retirement Home
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System Unlimited
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University of Iowa Sports Marketing Intern
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Coralville Parks and Recreation Department
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San Diego Padres
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Oklahoma State University
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UI REACH Program
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Work Experience

UI REACH Program
Program Specialist
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
UI REACH Program
Administrative Services Coordinator
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Oklahoma State University
Retention Representative
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
San Diego Padres
Student Consultant
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
University of Iowa Sports Marketing Intern
Intern
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Coralville Parks and Recreation Department
Recreation Associate
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Dec 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
University of Iowa Sports Marketing Intern
Student
Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
System Unlimited
Counselor
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Legacy Point Retirement Home
Dietary
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)