
Keri Nichols
Skilled in Agile, Scrum, Customer Success, Incident Management and Continual Service Improvement Results-oriented and analytical thinker with extensive experience... | 500 Linden AvenueApartment 5104, Newport News, United States
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Keri Nichols’s Emails kn****@cr****.com
Keri Nichols’s Phone Numbers No phone number available.
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Keri Nichols’s Location 500 Linden AvenueApartment 5104, Newport News, United States
Keri Nichols’s Expertise Skilled in Agile, Scrum, Customer Success, Incident Management and Continual Service Improvement Results-oriented and analytical thinker with extensive experience in problem solving, IT leadership, project management, and customer support Building strong professional IT teams and solving any challenges we face is what drives me Dedicated to exceeding customer expectations and maintaining long-term relationships Proven track record of effectively communicating technical issues to clients of all levels of management Business focused with excellent communication skills including oral presentations, detailed written documents and client relationship building Strong knowledge of ITIL concepts and experienced with in the implementation of Incident Management, Problem Management, Knowledge Management, functions Strong people management, coaching, and mentoring skills
Keri Nichols’s Current Industry Ibm
Keri
Nichols’s Prior Industry
Apex Systems
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Crgt
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Salientcrgt
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Ibm
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Work Experience

Ibm
Senior Information Technology Consultant
Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Salientcrgt
ALMS Tier II Lead/Supervisor
Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Crgt
Help Desk Specialist Lead
Fri Jun 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Apex Systems
Information Technology Specialist, Help Desk Analyst
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)