Kevin

FAQ About Kevin

• What is Kevin 's address?

  Kevin is located at
  Oakley, California, United States

• What is Kevin 's job title?

  Kevin is a
  My background is progressive and in-depth. I understand how incredibly impactful technology is to an organization's effectiveness and efficiency. My progressive background has given me a deep understanding of server, desktop services, telecommunication, and networking, particularly driving seamless implementations. My approach is led by altruism, followed by collaboration and transparency. I have found that a critical piece to client success is leading with a “service first” mentality. This has resulted in surpassing client expectations and increasing retention. Another piece to my success is building and cultivating relationships. This is true across the board, whether with leadership/stakeholders, vendors, or end-users/clients. Developing relationships is imperative to building successful relationships that drive results. Lastly, I have also built and developed high-performing teams, leading with opportunities for professional development that foster empowerment and inclusivity. IT is an absolute necessity to the success and growth of an organization. This success can not be attained without a team. All of my achievements, thus far have directly been attributed to an amazing collaborative team. Here are some examples of careers highlights; Career Highlights: * Implemented Service Now, reduced response times by 50%, and improved overall customer satisfaction scores to 98% * Conducted training sessions on Service Now, NICE inContact, Satellite HealthCare EMR, and Citrix Director, resulting in a 25% increase in first-call resolution rates & better customer service metrics. * Managed a large-scale project for Blue Cross Blue Shield Corporation using NICE inContact and Avaya to streamline customer interactions and improve project efficiency by 30% * Spearheaded the seamless implementation of new IVR for the patient portal, enabling patients to call Satellite Healthcare to secure medical records. * Streamlined the medical record retrieval process, reducing patient wait times and administrative burden on staff, resulting in a more efficient and customer-centric service delivery Mastek

• What industry does Kevin currently work in?

  Kevin currently works in the
  Mastek

• What is Kevin 's area of expertise?

  Kevin specializes in
  My background is progressive and in-depth. I understand how incredibly impactful technology is to an organization's effectiveness and efficiency. My progressive background has given me a deep understanding of server, desktop services, telecommunication, and networking, particularly driving seamless implementations. My approach is led by altruism, followed by collaboration and transparency. I have found that a critical piece to client success is leading with a “service first” mentality. This has resulted in surpassing client expectations and increasing retention. Another piece to my success is building and cultivating relationships. This is true across the board, whether with leadership/stakeholders, vendors, or end-users/clients. Developing relationships is imperative to building successful relationships that drive results. Lastly, I have also built and developed high-performing teams, leading with opportunities for professional development that foster empowerment and inclusivity. IT is an absolute necessity to the success and growth of an organization. This success can not be attained without a team. All of my achievements, thus far have directly been attributed to an amazing collaborative team. Here are some examples of careers highlights; Career Highlights: * Implemented Service Now, reduced response times by 50%, and improved overall customer satisfaction scores to 98% * Conducted training sessions on Service Now, NICE inContact, Satellite HealthCare EMR, and Citrix Director, resulting in a 25% increase in first-call resolution rates & better customer service metrics. * Managed a large-scale project for Blue Cross Blue Shield Corporation using NICE inContact and Avaya to streamline customer interactions and improve project efficiency by 30% * Spearheaded the seamless implementation of new IVR for the patient portal, enabling patients to call Satellite Healthcare to secure medical records. * Streamlined the medical record retrieval process, reducing patient wait times and administrative burden on staff, resulting in a more efficient and customer-centric service delivery

• Which languages does Kevin speak? 

  Kevin speaks the following languages:
  No languages available.

• Which industries has Kevin previously worked in?   

  Kevin has prior experience in the following industries:
  Satellite Healthcare Wellbound , Satellite Healthcare Wellbound , Satellite Healthcare Wellbound

• What is Kevin ’s work experience?  

  Kevin has the following professional experience:
  Mastek , Satellite Healthcare Wellbound , Satellite Healthcare Wellbound , Satellite Healthcare Wellbound .

• How can I find Kevin on LinkedIn?  

  You can view Kevin ’s
  LinkedIn profile at LinkedIn URL.

• What are Kevin ’s work email addresses?  

  Kevin ’s work email addresses are
  [email protected].

• What company does Kevin work for?  

  Kevin works at
  Mastek